3 Ways to Lower Your Comcast Cable and Internet Bill

If you’re paying too much for cable and internet service, there are a few easy ways to lower your Comcast Xfinity bill — with or without cutting the cord.

In this post, I’ll outline the three best strategies to save money on Comcast cable and internet service…

How to Save Money on Comcast Cable and Internet Service

1. Sign up for a streaming service and downgrade to Limited Basic cable
2. Contact the Customer Solutions department to negotiate a lower rate 
3. Buy a modem and router combo to eliminate monthly equipment fees

1. Sign Up for a Streaming Service and Downgrade to Limited Basic Cable

My Comcast Xfinity bill is $52 for internet and cable TV, but I don’t get hundreds of channels. I have what Comcast calls the “Limited Basic” plan.

For that monthly price, I get 60 Mbps internet service, local broadcast stations and HBO included.

I called Comcast to see if I could drop the local broadcast stations and lower my price, but they said it’s actually cheaper to bundle internet service and the Limited Basic plan.

To get the cable networks that I really like, I pay around $65 a month or less for a live TV streaming service.

Most of the streaming services require you to enter credit card information to sign up for a free trial. If you don’t plan to become a paying subscriber, just cancel before the trial period is up.

My advice: Take advantage of the free trials before you call Comcast to change your current plan.

2. Contact Comcast’s Customer Solutions Department to Negotiate a Lower Rate 

The $52 that I pay Comcast every month is actually a 12-month promotional rate, so I call up Xfinity’s retention department every year to negotiate a lower rate.

Comcast calls its retention department Customer Solutions, so ask for that by name when you call.

I’ve successfully negotiated with Comcast and other internet service providers over the years by following the same simple steps. Here’s what to do:

1. Find a better offer from a competitor: If you have Comcast, go to AT&T’s website and see if they have a promo rate that’s lower than what you’re paying.
2. Call Comcast’s retention department: The phone number for Comcast customer service is 1-800-XFINITY or 1-800-934-6489. Ask to speak to the Customer Solutions department.
3. Share the competitor’s offer and ask for a better deal: Tell the representative that you’re thinking about switching and ask nicely what can be done to lower your monthly bill.

Over the past year or so, there have been media reports that indicate it’s getting harder to take advantage of these promotional rates year after year.

In addition to negotiating with Comcast myself, I’ve used Ask Trim. This is a service that will contact Comcast on your behalf to lower your bill, but it charges 15% of the yearly savings. For that reason, I think it’s best to contact Comcast on your own first.

3. Buy a Modem and Router Combo to Eliminate Monthly Equipment Fees

When Comcast increased the monthly equipment fee from $11 to $13 (it’s now $14) for the Xfinity wireless gateway that I use to connect to the internet, I decided to finally do something about it.

You can buy your own modem and router combo from a list of approved devices on Xfinity’s website.

Log in to your account and review Comcast’s list to see which wireless gateways you can purchase and use instead of the Xfinity device that you’re currently renting.

I bought the Motorola MG7315 modem and router for less than $100 on Amazon.com. Here’s my review:

If the Motorola MG7315 is compatible with your Xfinity internet service, I recommend it because it’s one of the cheapest options and it only took about 15 minutes to set up.

After purchasing the Motorola gateway, I saved more than $150 a year in equipment fees from Xfinity.

How to Install the Motorola MG7315 Modem and Router 

I have step-by-step instructions in the video above, but here’s a brief overview of the installation process for the modem and router combo that I bought:

• Unplug your Xfinity gateway and disconnect coaxial cable
• Connect the cable to the new Motorola gateway, plug it into the wall and turn it on
• Contact Comcast at 1-855-652-3446 and have the following information ready for the customer service representative to finish the process on their end:
  • Xfinity account number
  • Make and model of the new gateway (printed on the bottom of the gateway)
  • New gateway’s serial number and MAC address (printed on the bottom of the gateway)
• Open up the Wi-Fi settings on your computer or another device and enter the network name (SSID) and password (printed on the bottom of the gateway)

After your new wireless gateway is up and running, the final step is to return your Comcast modem and router to an Xfinity Store so that you won’t continue to be billed for it.

Bonus Tip! Consider Xfinity Mobile 

If you’re generally happy with your Comcast service, you may want to check out Xfinity Mobile.

Available only to Xfinity internet customers, the cell phone service uses Verizon’s network and is surprisingly affordable. New 5G data plans start at $15 for 1 GB or $45 a month for unlimited.

I switched to Xfinity Mobile when it first launched. After my first 12 months, I paid a total of $180 for cell phone service — that’s only $15 a month.

To learn more, here’s my review and 9 things to know before you sign up for Xfinity Mobile.

Final Thought 

I hope that you’ll be able to take the information from this article and use it to save money on your Comcast cable and internet service.

Even if you only follow one of my tips, you’ll be paying less than you are right now!

If you have any other strategies to lower what you pay for cable and internet service, I’d love to hear about them. Leave a comment below or on my Facebook page!