US Mobile Review: 5 Things to Know Before You Sign Up

US Mobile provides cheap cell phone plans that rely on two of America’s major wireless networks, but is the service worth the savings? 

I signed up for the service and tested its unlimited plan using Verizon’s network.

In this US Mobile review, I’ll share my experience with the low-cost carrier and compare it to my main provider, Verizon-owned Visible.

US Mobile Review: Cheap Phone Plans on Two Major Networks

  • What is US Mobile?: US Mobile is a mobile virtual network operator (MVNO) that offers prepaid cell phone plans with no contracts. 
  • What towers does US Mobile use?: As an MVNO, US Mobile doesn’t own any cell phone towers. Instead, it partners with Verizon and T-Mobile to offer its customers plans that run on their 5G and 4G LTE networks.
  • How much is unlimited data on US Mobile?: Unlimited Basic is $35/month for a single line, while Unlimited Premium is $45/month for a single line. Discounts are offered for multiple lines of service.
  • Can I bring my phone to US Mobile?: In most cases, you can bring your unlocked phone to US Mobile. If your device is not compatible, there are phones for sale through the company’s website.
  • Does US Mobile have any stores?: US Mobile is an online-only company with no retail locations. It offers 24/7 customer support by phone and chat.

During my month-long test, I carefully reviewed the service’s overall value, call and text performance, data speeds, phone options and my interactions with customer service.

Read on to learn what you should know about US Mobile before you sign up!

Table of Contents:

  1. Plans and Pricing
  2. Network Coverage
  3. Additional Features
  4. Phone Options
  5. Customer Service
  6. Pros and Cons Summary

1. Plans and Pricing

US Mobile’s cell phone plans are a lot cheaper than the major networks. However, the service could do a better job of simplifying the process of choosing the best plan.

US Mobile has plans with data caps, unlimited data, shared data and even the ability to build your own plan.

From my years of experience helping people switch to cheaper phone plans, most consumers want either a light data plan or an unlimited data plan, which is what I chose to test for this review.

US Mobile Phone Plans

Light Data Plans

For light data users, US Mobile added a plan in November 2022 that offers 2,500 minutes, 2,500 texts and 500MB of data for $5 a month.

It has other affordable plans available for purchase, including unlimited talk, text and 2GB of data for $12 per month, or you can get 5GB of data for $15 per month.

However, the price you see on the website is not what you pay.

Taxes and fees are extra for US Mobile’s plans with data caps. The company adds a $2 service fee and Regulatory Cost Recovery charges ($1 to $5 per line).

Add-on data is available for purchase if you run out during the middle of a billing cycle.

Unlimited Data Plans

US Mobile introduced two new unlimited data plans in May 2022: Unlimited Basic and Unlimited Premium.

The single-line price for unlimited talk, text and high-speed data starts at $35 per month. Families with 4+ lines can pay as low as $20 a month per line.

Taxes and fees are now extra with the new unlimited plans.

US Mobile Unlimited BasicUS Mobile Unlimited Premium
Monthly Price$35 for one line
2 lines: $30/line
3 lines: $25/line
4+ lines: $20/line
$45 for one line
2 lines: $40/line
3 lines: $35/line
4+ lines: $30/line
Data40GB of premium 5G data on Warp 5G (Verizon)
Speeds reduced after data threshold
100GB of premium 5G data on Warp 5G (Verizon)
Speeds reduced after data threshold
5G mmWave included
Hotspot Data 5GB included50GB included
International Data RoamingNot included10GB included

If you have three or more lines of Unlimited Premium, you’ll also be eligible to receive a free subscription to an audio, streaming or gaming service. Options include Audible, HBO Max, Netflix and PlayStation Plus.

The service is now offering a 100-day free trial of its unlimited plan on Verizon’s network.

IMPORTANT: In addition to the plan price, US Mobile charges $4 to mail a Starter Kit with a SIM card. I used promo code FREEKIT to waive the charge. You can also activate service instantly with eSIM.

2. Network Coverage

US Mobile customers get access to either Verizon or T-Mobile’s 5G and 4G LTE networks.

From its website, US Mobile has a tool where you can enter your current carrier, location or device to determine which network is best for you.

Warp 5G (formerly Super LTE Network) refers to Verizon, and GSM LTE Network is T-Mobile.

When your Starter Kit arrives, it will include SIM cards for both networks. Since my primary line is with Verizon-owned Visible, I wanted to test US Mobile on the Verizon network. That’s the black SIM card.

US Mobile also offers eSIM activation (no physical SIM card needed) with select devices.

US Mobile Starter Kit (Verizon and T-Mobile SIM cards)

Verizon’s network is strong from my Los Angeles test location, so the results didn’t surprise me.

I experienced no major issues with calls, texts and data speeds on US Mobile’s network.

For my testing, I spent about 120 minutes making calls using an Apple iPhone 12.

The audio was slightly fuzzy and muffled for the first few calls, but US Mobile’s customer support made a change on their end and resolved the issue.

I sent many text messages throughout the month-long test. All of them went through without a delay.

US Mobile’s data speeds exceeded my expectations. Download speeds surpassed 100 Mbps for 10 out of the 20 speed tests that I conducted using the Speedtest by Ookla app.

A download speed of 10 to 20 Mbps is typically fast enough for my needs, including video streaming.

US Mobile Speed Test Results

DateDownload Speed (Mbps)Upload Speed (Mbps) Ping (ms)
10:16 PM
6:34 AM
8:06 AM
5:31 PM
12.7 3.3647
6:48 PM
5:22 PM
6:44 AM
8:14 PM
10:39 AM
5:50 PM
90.7 16.9 30
8:11 PM
10:07 AM
10:04 PM
6:39 AM
11:00 AM
8:13 PM
6:24 AM
9:43 AM
6:53 AM
1:16 PM

With US Mobile’s new unlimited plans (Basic and Premium), data speeds are slowed after a threshold. That’s 40GB for Unlimited Basic and 100GB for Unlimited Premium.

In the past, US Mobile marketed unlimited plans as “uncapped and unthrottled.” They’re no longer offered.

3. Additional Features

My test of US Mobile focused on the ways people most frequently use their phones: calls, texts and data. However, there are several additional features with US Mobile that are worth mentioning.

  • Mobile hotspot: 5GB with Unlimited Basic, 50GB with Unlimited Premium and $2 add-on for data bucket plans
  • International data: Unlimited Premium subscribers get up to 10GB of high-speed roaming, and international data packs are available for other users to purchase.
  • WiFi calling: WiFi calling is now included at no extra cost

In addition, US Mobile provides Usage Analytics from its mobile app and website. Reviewing your talk, text and data history can help you determine if you’re on the best plan for your needs.

4. Phone Options

Like most cell phone service providers, US Mobile gives you the option of buying a new phone or keeping your current device.

I used an Apple iPhone 12 for my testing. To confirm that my device was compatible, I followed the instructions on US Mobile’s website and entered the phone’s IMEI number.

Since the service has two network partners (Verizon and T-Mobile), it says nearly all unlocked phones with a SIM card slot will work.

US Mobile tool lets you check network compatibility based on phone's MEID or IMEI number

If you prefer to purchase a new unlocked phone, you probably don’t want to shop through US Mobile’s website.

At the time of this writing, fewer than 15 devices were for sale and there were no discounts.

I purchased my test device from Apple, but I’ve bought phones from Visible and Xfinity Mobile in the past. Both companies offer frequent phone deals for new customers.

5. Customer Service

US Mobile has no retail locations where you can get help troubleshooting your phone or service, but 24/7 customer support is available by phone or live chat.

To evaluate the company’s customer service, I called them twice and initiated three live chat sessions.

US Mobile’s live chat is available from the app and website. Although it was faster to chat than call, I found that it required more work to explain myself over chat.

US Mobile 24/7 chat customer service from website or mobile app

Both test calls to customer service were efficient, including one that resolved the audio issue that I mentioned earlier.

The availability of 24/7 phone support is a real plus compared to my main provider, Visible. With that service, most issues are handled over chat and there’s no 800 number to call.

MORE DETAILS: US Mobile’s Starter Kit and the included activation instructions were very easy to follow. I also liked the design of the account dashboard from the mobile app.

US Mobile: Pros and Cons Summary

If you’re thinking about switching away from Verizon or T-Mobile, US Mobile is worth considering since it offers affordable plans on both networks.

The plan page on US Mobile’s website says it has “Something for Everybody.” That’s true, but the long list of plans can be confusing for people who are moving to a low-cost provider for the first time.

Still, the pros of US Mobile outweigh the cons. You will save money compared to Verizon and T-Mobile.

Affordable fixed data, unlimited and custom plansExcessive number of plans
Family plan discount and perks with unlimitedTaxes and fees are extra
Choice of networks: Verizon or T-MobileLimited phones for sale
Most phones are compatible
Availability of 24/7 phone customer support

My favorite alternatives to US Mobile include Visible (Verizon’s network) and Mint Mobile (T-Mobile’s network). Read my reviews of those services to compare the features that matter to you most.

If you’re a current US Mobile customer or had the service in the past, leave a comment below to add to my review!

72 thoughts on “US Mobile Review: 5 Things to Know Before You Sign Up”

  1. hi michael,

    thank you for the informative review, very helpful. i tried to find more information how to built a plan for only texting and calling with us mobile on its website. the site says it offers it but when i try to find information, the site loops me back over and over to “orderging a starter kit” first and then figuring out a plan later. that did make any sense, so i tried to chat. dead end, no answer of substance, just an empty promise send me a screen shot. that never came, because nobody has ever figured out how send a screen shot via chat. any ideas how to get specific info on plans and pricing? i have a phone but no sim card or number yet. thanks immo

  2. thanks 4 your article, i am a us mobile customer for almost 2 years already and referred countless ppl already to them, i love it great customer service, 24 hours, everything. i use it with a verizon unlocked device and it comes out much cheaper than page plus or tracfone etc.
    one of the most amazing things about them is that they emailed me to let me know when they went down in price on my plan, so to make sure i shouldnt overpay.
    for sommeone with a capped data plan, i used to pay 5 dollars extra a month for hotspot capability untill a us mobile rep told me a trick that he hell change my line to a pooled line even though its only me and over there hotspot is free! albeit only with the data i have, not extra but still at least no 5 dollar charge

  3. Great review. I’m on Google Fi, which from a price-perspective I don’t recommend, because for some reason they bill a lot more in taxes than other MVNOs, and their plans are a little higher price on top of that. But it is nice that Google Fi use 2 networks (T-Mobile and US Cellular) simultaneously (don’t have to choose, it uses both), and phones built for Google Fi (Pixels and a few others) need no SIM and have seamless free roaming in most other countries in Europe and N. America (which I never use). Interesting that US Mobile’s plans that have unlimited data include all taxes. My taxes for 3 lines on Google Fi add up to $12/month! When I asked Google Fi customer support about it, they say they have no control over the tax/fee portion of the bill, yet my prior MVNO (Ting) at the same service address was only $4.50 in taxes/fees (vs. Google Fi’s $12). Not sure what is going on w/ Google Fi taxes. Maybe it has something to do with being on 2 networks at the same time…

    …Also, roaming in Alaska had better coverage on Google Fi than what my son’s US Mobile phone got, though US Mobile was fine for him in city-limits in Alaska (Anchorage and Wasilla).

      • When you tested, did you leave the phone unattended for extended periods? I have found that if I don’t use my phone at least once a day, it disconnects from the network and I have to reboot it to get it active again. During the disconnect time, it does not reactivate the phone if a call comes in or a text. I have two Samsung Galaxy phones and a NUU flip. All had the same issue. Plus they could never seem to figure out how to get MMS on any of the 3.

  4. I have been using Page Plus for several years. I have the $29.95 plan and my wife who uses the phone very little has the $12.00 plan. I sometimes have a difficult time understanding their support staff. Can someone please comment if this is an issue with US MOBILE please. Also how quickly can the phone numbers be ported?

  5. U.S. Mobile’s on-line chat customer support is pathetic. their Tech’s ? can not understand basic queries, keep repeating the same questions. Maybe a call would work better but I gave up after 2 hours of going around in circles. I told the tech at the beginning that my sim does not work in either my phone or my wife’s phone but her sim worked in both. After being dropped numerous times ”Sorry we are having server problems” and going around in circles the tech said it maybe a sim configuration problem. That’s what I said in the beginning. By that stage I’d decided to move to a better carrier. Cheap, but you get what you pay for.

    • My experience with US Mobile phone support has been fairly positive. Given the extremely inexpensive unlimited plans they have, I was surprised at the level of customer service they provided. I tend to avoid chat support. Usually chat support is lacking across all companies, though sometimes you get lucky.

    • Tmobile claims to use ATT towers, but when you are in the Thumb area of Michigan you have zero coverage. They forgot that part. I would show four bars and have no service.

  6. Can’t decide to switch from Verizon because I am paying $105 for two lines for 5G Start to either- Xfinity Mobile, Visible, Google Fi or US Mobile. I am just worried more about coverage, drop calls and being able to have a reliable connection all the time. Thoughts?

    • I’ve tried all of them except Google Fi. Xfinity Mobile is excellent. Visible is great bang for your buck, but slower data at times. And so is US Mobile. You can always do the Visible free trial to see for yourself.

  7. Michael, thank you for your concise and objective reviews. First time viewing your videos and I find them to be succinct, understandable, and not overly long. I’m a Verizon customer with a 3 member family plan, but can no longer the cost. I pay for my mom and daughter’s service which seems to make US Mobile “easier” to manage monthly billing then “work-arounds” via Visable’s Party Pay option. My only hesitation is that my mom lives hours away (Miami,Fl). Her present Verizon service is excellent but will that change with US Mobile given her older IPhone SE? Also, I have no CC’s acct’s offering Cell phone insurance. Does US Mobile offer any?

    • Hi Andy. Visible’s workaround really isn’t a lot of work, but I understand. And since you have a traditional family plan, US Mobile sounds really great for you. You also should be able to get one of the perks if you choose unlimited since there are 3 lines. The service for US Mobile is the same as Verizon as long as you use the Verizon SIM card. I have tested US Mobile in Miami Beach and Fort Lauderdale. In fact, I had US Mobile while driving across America. It was before the test I referred to in this article. I think you’ll be happy with the service coming from Verizon and the savings will be awesome.

  8. I switched to US Mobile (from Verizon) largely due to this article. However, nowhere does the author or the US mobile website or signup process mention that their “unlimited” calls are for the U.S. only unless you are on their $45/month plan. Can’t even call Canada.

    I feel scammed.

  9. Curious to know the “all inclusive” cost with fees, etc. for the 5GB plan on US Mobile vs. Visible. Do you know what my bottom line monthly cost total would be for one vs. the other?
    Thanks for the great info!

  10. Thank you for helping with this confusing business. I thought you should know that in looking into pricing via US Mobile’s chat today, I learned the family plan is NOT $25/line for 3 or more lines, as stated in your review and also stated very clearly on their website. It’s $25/line for the third and any additional lines, but line 1 is still $45 and line 2 $30. Here’s the quote from them via chat:

    “To get onto the Family Plan, you need to have multiple lines in the same account and all of them must be on the Unlimited All plans, with AutoPay being turned ON. If these conditions are all being met, then the lines will then be billed according to the following pricing policy:
    1st line: $45
    2nd line: $30
    All line after the 3rd: $25 per line”

    Also of note, their chat bot said WiFi calling was only available for Super LTE (Verizon) on Unlimited All and Pooled plans. The representative later assured me it was now available for all plans. For some reason my confidence is low.

    I’m not comfortable with this level of dishonesty and incompetence. I’ll be checking out Visible. I assume their Unlimited plan really is $25 per line. Yes?

  11. The rep was firm about that pricing he gave me. I double checked with him later in the chat, quoting from the website and stating that differed from what he said. He then double downed, “assured” me his statement was correct. I have a transcript of the chat; if you’d like to see it let me know. I suppose I may have just gotten a bad rep. I’ll circle back when I have some time & let you know what I find out. On the WiFi issue as well.

  12. @Mark — not sure what that rep is talking about. I’m on my son’s US Mobile all-in plan. He was paying $30/month per line for 2 lines ($60 total), then when I added myself and my wife and other son, he is now billed $25/line for all 5 line. — Unlimited talk, text, and data (throttled after 75 GB per line, and their throttle isn’t as slow as other providers’ throttle — their’s is 1.5mb/s). I’ve never hit the 75GB, so can’t verify that, but that is what they state (at least when I checked a few months ago). The $25/line for the all-in plan seems too good to be true, but it has been true for us. I’ll double check with my son to see if anything has changed. He auto-pays $25 five times per month, on the day of the month that each phone was activated.

    • I spoke with a rep over the phone today. He was excellent. I have an old Moto X4 running Android 9 and we were troubleshooting how to get WiFi calling to work. That’s a work in progress, but as for the pricing he confirmed it’s $25 for every line if 3 or more are on the account. He said perhaps the chat rep who advised me incorrectly was confused in that during the initial signup, the system bills at $45 for the first line and $30 for the second because it doesn’t know you’ll be adding a third (because of the linear flow of time, yo). So the initial month’s billing will be off and I’ll need to call to get refunds for month #1, but for all subsequent months it’ll be good at $25 per line. Based on the excellent interaction I had with the rep, and the fact I got through right away, I’ll be working hard to make US Mobile work for me.

  13. I don’t quite understand how the free trial works. They send me a sim card, and then I’m able to put it in my existing phone and make calls with my existing number on the US Mobile network? Is that right?

  14. This review mentioned, “The company adds a $2 service fee and Regulatory Cost Recovery charges ($1 to $5 per line)”. I’m guessing all those dollar amounts are paid per month, and are not one-time payments. Has anyone found out what determines whether a customer pays $1 or $5 or something in between, for that “Recovery charge”? The US Mobile website doesn’t reveal that.

  15. If I sign up with us mobile with my existing phone a 6s plus and bring my phone # with it can I then buy a new phone if I choose 2 months later and swap out the 6 s plus with say an i phone 11 for example. Is it going to be easier that way compared to buying the phone now and then porting the number and inducing the new phone at the same time of signing up? thanks

  16. US Mobile offers extremely poor customer service. Based on my experiences with them, I switched to another carrier. Getting US Mobile to port out my numbers to my new carrier took TEN DAYS of constantly calling them and my new carrier. US Mobile mainly focused on ‘retaining’ me and kept mis-representing the status of my port-out. It finally took a supervisor from my new carrier calling US Mobile directly for my port-out to complete. And the ‘US’ in US Mobile is misleading. They are 100% off-shore based.

  17. If you are on a multiple line plan, can each line select which network they want? For example, on a 4-line plan, can two lines use Verizon, and the other two use T-Mo? Also, if on a 4-line plan, is the data cap (e.g. 100GB on the unlimited plan) shared data, or does each line get the same data limit?

    • The unlimited high-speed data cap is for each line. But 100GB is only for Verizon. It’s 35GB for T-Mobile. I’m not sure about mixing and matching networks. I would contact support. I don’t typically recommend T-Mobile for US Mobile since the Verizon offering is so much better.

  18. Small but important detail: they don’t support international roaming! If you want your 10GB allocation on a premium plan, you get an eSIM card for it, with another number. They don’t support voice or text internationally, so you cannot expect continuity of service when in another country. WiFi calling works, so if you’re just sitting in a room or have a wifi egg or something, then that works.

    Absurd omission on US Mobile’s part. You may want to update the review.

  19. Their agents lie about everything. and whem caught they blame the customers.

    They LIE about having 5G here in Maine, yet theur 4G signal frequently drops out and we lose networks

    Go to tmobile, they lie as well but at least have service that works, and you dont have to contact them frequently becuase their service drops

  20. I noticed when mentioning alternatives to US Mobile, NO ONE mentioned Twigby.
    After several hours of research I have pretty much narrowed it down to US Mobile or Twigby since Verizon just increased my rate. The straw that broke the camels back after 20 years with Verizon.

  21. Michael: I got a lot out of yourW review of US Mobile. I am also considering Consumer Cellular. I am a senior, not technically proficient, and still using my 20 year old Motorola flip phone. Actually, this is a CDMA 3G phone so Verizon is killing it by Dec. 30. We also have a land line for the house phone, and my wife has a smartphone which does not get used much.
    So I am hoping you may have some advice that will help me decide between USM and CC.
    We live in a rural part of Maryland that is served by Verizon, TMobile and AT&T. Access to good support by speaking to a person is important to me.
    Thank you for any help you may offer

      • Consumer Cellular also allows you to change your coverage on the fly in mid month. I had it but found it often would not connect using AT&T’s network and US Mobile was cheaper for me since I do no data.

    • Robert, Consumer Cellular is NOT pre-paid. They need to put that in bold letters on their page. You have to keep checking your balance to make sure you don’t go over, to get an idea how long each plan works. If you go over, automatically put you in a higher plan.

  22. We been researching simple cell phone service for 95 yr old father. Is this correct: for a talk only service US Mobile offers a custom plan of 75 min for $2 month, no line charge? I agree the web page is confusing.

    Thanks for your review and responses.

    • I don’t really have much insight into the no-data plans. I see they have a talk and text plan for $8, but it may have other fees. Twigby has a talk and text plan for $10 on Verizon’s network. Red Pocket Mobile’s annual plans on eBay are even cheaper.

    • I have US Mobile’s no data plan for $5/mo and they also charge a $2 service fee and $1.57 recovery fee for $8.57 total. I think the recovery fee varies slightly depending on the plan.

  23. Michael: Thank you for the informative review! The key question: For a multi-line plan that needs unlimited data and mobile hotspot, do you recommend USM or one of the other plans you note?

    You mention that you are on Visible. Are you staying with Visible? If so, why? What do you like better about Visible (over USM or others mentioned) for your use?

    • I am staying with Visible. I like the unlimited mobile hotspot because I work at coffee shops a lot. However, Visible is for single lines only! I have friends on US Mobile (3 lines) and they love it. US Mobile can be slightly more expensive than Visible in some cases because taxes and fees are extra. That doesn’t mean it’s a bad service. I recommend it.

  24. Michael thanks for your informative description. I have a family of 4 and we are on the Verizon plan but would like something less expensive. We use are phones primarily for talk adn texting don’t need a mobile hotspot. I think US Mobile (4 lines) might be what we are looking for.

  25. Hello Michael,
    Thank you for a great review. You are familiar with both, Visible and US Mobile Unlimited providers and plans. Between the two, which one would YOU choose?
    Thank you for the response!

    • I have Visible. I think Visible is a better value for an unlimited plan, but Visible has had some customer service and signup issues as of late. (I signed up in 2019, so I was not affected.) I still like US Mobile, and I like it even more if you have 3+ lines because of the pricing/perks. Just note: US Mobile adds taxes and fees, while Visible includes them in the advertised price.

  26. Thanks for the informative article.
    I only need phone and text, no data, and I am bringing my own phone. This is more of a secondary phone to keep home.
    I would only want to pay for what i use. Should I choose the unlimited talk and text for $6 or is there better option with another carrier.

  27. I’ve had US Mobile for a couple of years now. I have unlimited talk & text with 1GB of data (on their Verizon service). Total cost in Upstate, NY including all fees is $11.48/mo., I let it auto-renew. And with their excellent customer service when calling in, I don’t know how you beat it! I hope it continues to work well for me. I’ve dealt with some real turkeys in the past, including Verizon itself. Having problems posting this comment, as your site claims that I’ve already posted…I’m trying to post my comments for the first time.

  28. Excellent and informative review of US Mobile.

    Do you know if we’ll be able to attach an LTE smart watch to US Mobile? If so, will we be able to share the same phone number, ie: have calls ring the smart watch while the phone itself is outside of BT range?

    And finally, do you know the costs? I wasn’t able to find any information about smart watches on their website.


    • I spoke with someone at US Mobile today and although the representative wasn’t positive, he did seek out additional information while I was on hold. The response was that Verizon did not have a provision for IoT devices such as a smart watch or tablet to be added to the US Mobile plan. He did recommend using the TMobile plan which would allow IoT devices. Since I have already experienced TMobile’s horrible service in my area, I wasn’t really interested in that solution.

      It seems to me that these discounted services are simply repackaged pre pay plans from the major carriers. And I am finding that these major carriers are simply taking advantage of those geeky people who want the latest tech, ie: “No discount for you Mr Dick Tracy!”

  29. First US Mobile is NOT US based as you will see if you ever talk to customer support. 2nd they use the shady bait and switch. When you get the free trial they have you phone on great setting where you get 4 and 5 bars in signal where you normally get one or two. I thought I was in heaven because I thought I finally found a company bwith great signal for service. Sadly it was short lived because as soon as I decided to go with them after the trial with paid plans the settings where changed and the signal dropped almost off completely. I get one bar most of the time now where most other companies I got two to three. They use a shady practice where they give you the best signal in the trial then when you pay the gip you.
    Personally I am trying to find a US based company with a great signal.
    Do NOT use Straight Talk, they are liars and rip offs, they try to tell you you need to buy a new phone when mine is an expensive same exact model they sell on their site. To get you to get another phone they lie to your face telling you your phone is incompatible vwith their network while they disrupt your service until you do. Some of their staff said my phone was fine with their service while others continue to lie to customers to sell phones while they sell your same exact model of phone themselves.
    Both if these companies are rip offs and best to find another reputable company to do business with.

    • This is exactly why I am looking at these reviews. Visible told me I was going to have to upgrade my phone (Motorola G Power 2021) so I did. I purchased the newest just released Motorola G Power 2023. Guess what? The new phone is not compatible with the new Visible network either. I think the reason it is not compatible is because I purchased it straight from Motorola. Anyway, I am looking at Twigby, U S Mobile and Red Pocket. Still weighing all the options and reading the reviews. I really did like Visible though.

  30. I have unlimited calls and text for my USM plan. I am also interested in using my phone for data. Right now, I only use WIFI at home for data. How do I determine how much data to buy to use data outside my home?


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