US Mobile provides cheap cell phone plans that rely on two of America’s major wireless networks, but is the service worth the savings?
I signed up for the service and tested its unlimited plan using Verizon’s network.
In this US Mobile review, I’ll share my experience with the low-cost carrier and compare it to my main provider, Verizon-owned Visible.
US Mobile Review: Cheap Phone Plans on Two Major Networks
- What is US Mobile?: US Mobile is a mobile virtual network operator (MVNO) that offers prepaid cell phone plans with no contracts.
- What towers does US Mobile use?: As an MVNO, US Mobile doesn’t own any cell phone towers. Instead, it partners with Verizon and T-Mobile to offer its customers plans that run on their 5G and 4G LTE networks.
- How much is unlimited data on US Mobile?: Unlimited Basic is $35/month for a single line, while Unlimited Premium is $45/month for a single line. Discounts are offered for multiple lines of service.
- Can I bring my phone to US Mobile?: In most cases, you can bring your unlocked phone to US Mobile. If your device is not compatible, there are phones for sale through the company’s website.
- Does US Mobile have any stores?: US Mobile is an online-only company with no retail locations. It offers 24/7 customer support by phone and chat.
During my month-long test, I carefully reviewed the service’s overall value, call and text performance, data speeds, phone options and my interactions with customer service.
Read on to learn what you should know about US Mobile before you sign up!
Table of Contents:
- Plans and Pricing
- Network Coverage
- Additional Features
- Phone Options
- Customer Service
- Pros and Cons Summary
1. Plans and Pricing
US Mobile’s cell phone plans are a lot cheaper than the major networks. However, the service could do a better job of simplifying the process of choosing the best plan.
US Mobile has plans with data caps, unlimited data, shared data and even the ability to build your own plan.
From my five years of experience helping people switch to cheaper phone plans, most consumers want either a light data plan or an unlimited data plan, which is what I chose to test for this review.
Light Data Plans
For light data users, US Mobile offers unlimited talk, text and 1GB of data for $12 per month or you can get 5GB of data for $15 per month.
However, the price you see on the website is not what you pay.
Taxes and fees are extra for US Mobile’s plans with data caps. The company adds a $2 service fee and Regulatory Cost Recovery charges ($1 to $5 per line).
Add-on data is available for purchase if you run out during the middle of a billing cycle.
Unlimited Data Plans
US Mobile introduced two new unlimited data plans in May 2022: Unlimited Basic and Unlimited Premium.
The single-line price for unlimited talk, text and high-speed data starts at $35 per month. Families with 4+ lines can pay as low as $20 a month per line.
Taxes and fees are now extra with the new unlimited plans.
|US Mobile Unlimited Basic||US Mobile Unlimited Premium|
|Monthly Price||$35 for one line|
2 lines: $30/line
3 lines: $25/line
4+ lines: $20/line
|$45 for one line|
2 lines: $40/line
3 lines: $35/line
4+ lines: $30/line
|Data||30GB of premium 5G data on Warp 5G (Verizon)|
Speeds reduced after data threshold
|100GB of premium 5G data on Warp 5G (Verizon)|
Speeds reduced after data threshold
5G mmWave included
|Hotspot Data||Not included||50GB included|
|International Data Roaming||Not included||10GB included|
If you have three or more lines of Unlimited Premium, you’ll also be eligible to receive a free subscription to an audio, streaming or gaming service. Options include Audible, HBO Max, Netflix and PlayStation Plus.
The service is now offering a 10-day free trial of its unlimited plan on Verizon’s network.
IMPORTANT: In addition to the plan price, US Mobile charges $4 to mail a Starter Kit with a SIM card. I used promo code FREEKIT to waive the charge. You can also activate service instantly with eSIM.
2. Network Coverage
US Mobile customers get access to either Verizon or T-Mobile’s 5G and 4G LTE networks.
From its website, US Mobile has a tool where you can enter your current carrier, location or device to determine which network is best for you.
Warp 5G (formerly Super LTE Network) refers to Verizon, and GSM LTE Network is T-Mobile.
When your Starter Kit arrives, it will include SIM cards for both networks. Since my primary line is with Verizon-owned Visible, I wanted to test US Mobile on the Verizon network. That’s the black SIM card.
US Mobile also offers eSIM activation (no physical SIM card needed) with select devices.
Verizon’s network is strong from my Los Angeles test location, so the results didn’t surprise me.
I experienced no major issues with calls, texts and data speeds on US Mobile’s network.
For my testing, I spent about 120 minutes making calls using an Apple iPhone 12.
The audio was slightly fuzzy and muffled for the first few calls, but US Mobile’s customer support made a change on their end and resolved the issue.
I sent many text messages throughout the month-long test. All of them went through without a delay.
US Mobile’s data speeds exceeded my expectations. Download speeds surpassed 100 Mbps for 10 out of the 20 speed tests that I conducted using the Speedtest by Ookla app.
A download speed of 10 to 20 Mbps is typically fast enough for my needs, including video streaming.
US Mobile Speed Test Results
|Date||Download Speed (Mbps)||Upload Speed (Mbps)||Ping (ms)|
With US Mobile’s new unlimited plans (Basic and Premium), data speeds are slowed after a threshold. That’s 30GB for Unlimited Basic and 100GB for Unlimited Premium.
In the past, US Mobile marketed unlimited plans as “uncapped and unthrottled.” They’re no longer offered.
3. Additional Features
My test of US Mobile focused on the ways people most frequently use their phones: calls, texts and data. However, there are several additional features with US Mobile that are worth mentioning.
- Mobile hotspot: Up to 50GB of hotspot data is included with Unlimited Premium
- International data: Unlimited Premium subscribers get up to 10GB of high-speed roaming, and international data packs are available for other users to purchase.
- WiFi calling: WiFi calling is now included at no extra cost
In addition, US Mobile provides Usage Analytics from its mobile app and website. Reviewing your talk, text and data history can help you determine if you’re on the best plan for your needs.
4. Phone Options
Like most cell phone service providers, US Mobile gives you the option of buying a new phone or keeping your current device.
Since the service has two network partners (Verizon and T-Mobile), it says nearly all unlocked phones with a SIM card slot will work.
If you prefer to purchase a new unlocked phone, you probably don’t want to shop through US Mobile’s website.
At the time of this writing, fewer than 15 devices were for sale and there were no discounts.
5. Customer Service
US Mobile has no retail locations where you can get help troubleshooting your phone or service, but 24/7 customer support is available by phone or live chat.
To evaluate the company’s customer service, I called them twice and initiated three live chat sessions.
US Mobile’s live chat is available from the app and website. Although it was faster to chat than call, I found that it required more work to explain myself over chat.
Both test calls to customer service were efficient, including one that resolved the audio issue that I mentioned earlier.
The availability of 24/7 phone support is a real plus compared to my main provider, Visible. With that service, most issues are handled over chat and there’s no 800 number to call.
MORE DETAILS: US Mobile’s Starter Kit and the included activation instructions were very easy to follow. I also liked the design of the account dashboard from the mobile app.
US Mobile: Pros and Cons Summary
If you’re thinking about switching away from Verizon or T-Mobile, US Mobile is worth considering since it offers affordable plans on both networks.
The plan page on US Mobile’s website says it has “Something for Everybody.” That’s true, but the long list of plans can be confusing for people who are moving to a low-cost provider for the first time.
Still, the pros of US Mobile outweigh the cons. You will save money compared to Verizon and T-Mobile.
|Affordable fixed data, unlimited and custom plans||Excessive number of plans|
|Family plan discount and perks with unlimited||Taxes and fees are extra|
|Choice of networks: Verizon or T-Mobile||Limited phones for sale|
|Most phones are compatible|
|Availability of 24/7 phone customer support|||
If you’re a current US Mobile customer or had the service in the past, leave a comment below to add to my review!