My cell phone bill got a lot cheaper after I made the switch to Comcast’s Xfinity Mobile, a low-cost wireless provider that uses Verizon’s 5G network.
Xfinity Mobile Review: Cheap Cell Phone Plans on Verizon’s 5G Network
XFINITY MOBILE FAST FACTS
My review is different from some of the other Xfinity Mobile reviews you may find online because I’m not just a writer — I subscribed to the service for several years.
Read on to learn what you should know about Xfinity Mobile before you sign up!
Table of Contents
- Eligibility Requirement
- Plans and Pricing
- Flexible Data Plans
- 5G Speed Test Results
- Mobile Hotspot
- Video Streaming
- Call and Text Performance
- Phone Selection and Deals
- Customer Service
1. Eligibility Requirement
Xfinity Mobile is unlike other mobile virtual network operators (MVNOs) because you must be an Xfinity internet customer to sign up for the service.
If you’ve had a lot of issues with Comcast cable or internet in the past, I can understand why you may not want to consider this service. I was willing to take the risk.
No Comcast in your area? Unfortunately, you’re not eligible for the mobile offer. Consider a service like Visible instead.
If you sign up for Xfinity Mobile and later cancel Xfinity internet because you move or for any other reason, you can continue to use Xfinity Mobile. However, there will be a $25/month per line fee added to your bill. Learn more here.
To be clear, that fee is not charged if you maintain Xfinity internet service. It’s only assessed if you later discontinue that service and want to keep Xfinity Mobile.
2. Plans and Pricing
Verizon’s postpaid unlimited data plans cost between $70 and $90 for a single line of service. Xfinity Mobile uses Verizon’s towers and charges about half the price, but you won’t get special perks like free Disney+.
Xfinity Mobile features unlimited nationwide talk and text, no activation or line access fees on up to 10 lines and access to more than 20 million Wi-Fi hotspots.
Xfinity Mobile last updated its plans in April 2021 and now offers a multi-line discount with the Unlimited plan:
- Unlimited: $45/month for one line, $80/month for two lines, $100/month for three lines and $120/month for four lines (reduced speeds after 20GB)
- By the Gig: 1GB =$15/mo, 3GB = $30/month and 10GB = $60/month; pay $15 per GB if you exceed your chosen amount; no rollover data
|Unlimited||By the Gig (Shared Data)|
|$45 for 1 line||$15 for 1GB|
|$80 for 2 lines||$30 for 3GB|
|$100 for 3 lines||$60 for 10GB|
|$120 for 4 lines||$15 per additional GB|
The Unlimited plan is per line, but the By the Gig plan is available for single lines or the data can be shared across all of the lines on your account.
Taxes and fees are extra with all plans.
Xfinity Mobile is a postpaid carrier, not prepaid. That means you pay at the end of your billing cycle.
3. Flexible Data Plans: Unlimited vs. By the Gig
Here’s what I really like about Xfinity Mobile’s service: Many other cell phone plans will offer 2GB or 5GB of data for a set price per month, use it or lose it. However, Xfinity Mobile gives you the option to pay for your data one gigabyte at a time.
For example, you can choose the 1GB plan and pay $15 per month. If you need a second GB of data, just pay another $15.
But if you need more data and the $30 for 3GB or $60 for 10GB plan becomes a better value, just switch. You can make changes to your plan during the middle of your billing cycle.
Of course, many people don’t want to worry about checking their data usage throughout the month. They may prefer the unlimited data option.
My suggestion: Start with the By the Gig plan and see how it goes. You can always switch to the Unlimited plan if you end up using too much data. There are no penalties to switch back and forth between plans.
4. Xfinity Mobile Data Speeds
If you have a 5G-compatible device, new Xfinity Mobile customers will receive priority data on either plan.
However, the carrier says speeds are reduced after 20GB of data usage on any line.
Xfinity Mobile added 5G coverage in May 2020, so that’s a plus if it’s available where you live. 5G is expanding rapidly across the country. Check Verizon’s coverage map for the latest 5G availability.
In December 2020, I tested Verizon’s 5G Ultra Wideband network with Xfinity Mobile from Miami Beach, Florida.
Using the Speedtest app, I recorded download speeds of more than 3 Gbps (gigabits per second), which is equal to 3,000 Mbps (megabits per second).
But in areas of Miami Beach where 5G Ultra Wideband was not available, 5G speeds were slower — like 80 Mbps.
Overall, the 5G speed test results from Xfinity Mobile were faster than the speeds I recorded from 2017 to 2019 with Xfinity Mobile on the 4G LTE network.
When connected to 4G LTE, download speeds from 40 to 70 Mbps were typical.
5. Mobile Hotspot
Mobile hotspot is included with Xfinity Mobile at no additional charge. This allows you to get online by using your mobile data to create an internet connection.
For example, I tested this feature when I needed to use my computer while traveling in a place without Wi-Fi.
Xfinity Mobile tells me that if you have a 5G-compatible device, you get priority data on either the Unlimited or By the Gig plan. That priority data extends to mobile hotspot usage.
For users with a 4G phone, Xfinity Mobile’s website says you need to be on the By the Gig plan to get 4G LTE for hotspot-powered devices. Speeds are limited to 600 Kbps for those on the Unlimited plan.
- By the Gig plan: 4G LTE mobile hotspot speeds
- Unlimited plan: 600 Kbps mobile hotspot speeds
Translation: With the Unlimited option, you can still read emails and browse the web, but there may be buffering when streaming video or music. There are no speed restrictions for the By the Gig plan.
Remember, these speed restrictions do not apply to either plan if you have a 5G-compatible device.
6. Video Streaming
Some of Verizon’s postpaid unlimited plans allow for HD-quality streaming, but that’s not a guarantee with Xfinity Mobile.
If you have a 5G-compatible device, Xfinity Mobile says you’ll get the highest possible video resolution when connected to 5G. That’s because of the priority data I mentioned earlier.
However, if you have any lines with 4G service:
- By the Gig defaults to HD resolution (720p for phones, 1080p for tablets)
- Unlimited defaults to standard resolution (480p)
By the Gig plan users can turn on Data Saver to watch videos in standard definition, which requires less data. That’s what I would suggest.
If you have an Unlimited plan with a 4G device, you can add HD Pass to get 720p on phones and 1080p on tablets for $20 per month.
Of course, you can always connect to Wi-Fi to stream video in HD. That won’t count against your cellular data.
7. Call and Text Performance
I had a great experience with Verizon’s network in the past, so I wasn’t really worried about Xfinity Mobile’s call and text performance where I live.
Since Xfinity Mobile runs on Verizon’s network, the coverage map looks a lot like the one for Verizon’s postpaid service. The difference is that Xfinity Mobile also has millions of Wi-Fi hotspots.
A great feature is that Xfinity Mobile supports Voice over LTE (VoLTE), which let me talk and use data at the same time.
Wi-Fi calling has also been expanded to all but a few devices.
8. Phone Selection
The latest iPhones and Samsung devices make up most of the 20+ phones that Xfinity Mobile sells online and in its stores, but there are a couple of options for under $200.
Xfinity Mobile now allows you to bring select Androids to its network. They include most Samsung Galaxy and Google Pixel devices. Unlocked iPhones are also compatible.
In addition to BYOD, you can purchase phones, tablets and smartwatches from Xfinity Mobile.
Here’s a partial list of phones available for sale as of June 2022, including some 5G-capable devices:
- Apple iPhone 13
- Apple iPhone 13 Mini
- Apple iPhone 13 Pro
- Apple iPhone 13 Pro Max
- Apple iPhone 12
- Apple iPhone SE
- Samsung Galaxy S22
- Samsung Galaxy S22+
- Samsung Galaxy S22 Ultra
- Samsung Galaxy Z Fold3 5G
- Samsung Galaxy Z Flip3 5G
- Google Pixel 6
- Moto G Pure
- Moto G Play
- Moto G Power
When I first signed up for Xfinity Mobile in September 2017, I bought a Samsung Galaxy S8 online and it arrived two days later. Xfinity Mobile was offering $200 off new phones at the time.
If you don’t want to pay in full as I did, qualified customers can spread device payments over 24 months at 0% APR.
Speaking of phone deals, there’s typically a sale going on for high-end devices like the latest Samsung Galaxy or Apple iPhone. Plus, sometimes there are free phone offers for mid-range devices.
If there’s not a deal for the type of phone that you want, just wait a few weeks. The sales change frequently.
9. Customer Service
I set up my Xfinity Mobile service without ever visiting a store and didn’t have any problems getting started.
There are a number of FAQ pages that you can find within the app to answer questions about setting up service, switching data plans, billing and more.
You can also contact customer service via text, Facebook Messenger and phone — with an estimated wait time given. Xfinity Mobile’s customer service number is (888) 936-4968.
The first time I needed to contact Xfinity Mobile customer service was when my Samsung Galaxy S8 suddenly malfunctioned. I went to an Xfinity Store and couldn’t get an immediate replacement, but I was mailed a new phone the next day.
Since my phone was less than a year old and still under warranty, no additional money came out of my pocket.
The second time I called Xfinity Mobile was to ask whether my Samsung Galaxy S8 was locked or unlocked. Apparently, it was locked. Xfinity Mobile unlocked the device without a problem because it was paid off.
I saved a lot of money during my two years with Xfinity Mobile! Although Visible and US Mobile offer cell phone service plans that run on Verizon’s network, Xfinity Mobile may be less expensive for some users.
With a cheaper cell phone plan, you may expect to make compromises — not with Xfinity Mobile.
|Great value for By the Gig and Unlimited plans||Must be an Xfinity internet customer|
|Verizon's top-rated wireless network and 5G access||Added fee if you ever cancel internet service|
|Fast data speeds||Not all Androids compatible for BYOD (Bring Your Own Device)|
|Flexibility to switch data options||$20/month HD Pass for unlimited plan|
|Phone customer service|
My biggest fear about switching to Xfinity Mobile was that Comcast would take advantage of my loyalty and find a way to increase my internet bill — but that didn’t happen.
In fact, I was able to lower it by getting rid of the $14 a month internet equipment fee. Learn how here.
And when my internet promo rate expired, I called Comcast’s customer retention department and they worked with me on the price. I ended up getting an extension of my $52 a month internet package for another year.
I’ve done my best to provide you with a detailed review of my experience with Xfinity Mobile and what you can expect. If you’re also a customer, add your review in the comments below!
Free Cell Phone Protection
You don’t have to pay for cell phone insurance from Xfinity Mobile or any other provider. Instead, save up to $15/month by using a credit card that offers mobile phone protection as a free benefit. I’ve researched the best credit cards with free cell phone protection.