My monthly cell phone bill got a lot cheaper after I made the switch to Comcast’s Xfinity Mobile, a low-cost wireless provider that uses Verizon’s network.
Xfinity Mobile Review: Cheap Cell Phone Plans on Verizon’s 5G Network
Xfinity Mobile has now grown to more than five million customers, but the company is facing increased competition from other cheap phone plan providers.
Is Xfinity Mobile still worth it? In this post, I’ll review the pros and cons of the service.
XFINITY MOBILE FAST FACTS
My review is different from some of the other Xfinity Mobile reviews you may find online because I’m not just a writer — I subscribed to the service for several years.
Read on to learn what you should know about Xfinity Mobile before you sign up!
Table of Contents
- Eligibility Requirement
- Plans and Pricing
- Flexible Data Plans
- 5G Speed Test Results
- Mobile Hotspot
- Video Streaming
- Call and Text Performance
- Phone Selection and Deals
- Customer Service
1. Eligibility Requirement
Xfinity Mobile is unlike other mobile virtual network operators (MVNOs) because you must be an Xfinity internet customer to sign up for the service. That’s a hard requirement.
If you’ve had a lot of issues with Comcast cable or internet in the past, I can understand why you may not want to consider this service. I was willing to take the risk.
No Comcast in your area? Unfortunately, you’re not eligible for the mobile offer. Consider a service like Verizon-owned Visible instead.
If you sign up for Xfinity Mobile and later cancel Xfinity internet because you move or for any other reason, you can continue to use Xfinity Mobile.
However, there will be a $25/month per line fee added to your bill. Learn more here.
To be clear, that fee is not charged if you maintain Xfinity internet service. It’s only assessed if you later discontinue internet service.
Ask yourself these two questions:
- Is Xfinity the best or only high-speed internet option where I live?
- Am I planning to stay in my home or in an area where Xfinity offers service?
If you’re pretty satisfied with Xfinity’s internet service and plan to stay with them, you may be able to save money by adding wireless service with Xfinity Mobile.
2. Plans and Pricing
Verizon’s postpaid unlimited data plans cost between $70 and $90 for a single line of service.
Xfinity Mobile uses Verizon’s towers and charges about half the price for plans with unlimited nationwide talk and text, 5G data and access to millions of Wi-Fi hotspots.
Xfinity Mobile last updated its plans in December 2022. It now offers three Unlimited plans and a By the Gig plan.
The Unlimited Intro plan is Xfinity Mobile’s cheapest option for unlimited data. It starts at $45 a month for a single line, but add a second line and it drops to $30 a month per line.
This is the Xfinity Mobile plan that I’ve tested and it’s the service’s most popular unlimited option.
Why pay more for Xfinity’s new Unlimited Plus and Unlimited Premium plans? They include more high speed data, more mobile hotspot and better video streaming quality.
Here’s a look at the key differences between the Unlimited plans:
|Unlimited Intro||Unlimited Plus||Unlimited Premium|
|$45/month for 1 line|
Lines 2-4: $30/month each
Lines 5-10: $20/month per line
|$55/month for 1 line|
Lines 2-4: $40/month each
Lines 5-10: $30/month per line
|$65/month for 1 line |
Lines 2-4: $50/month each
Lines 5-10: $40/month per line
|20GB of high-speed data per line||30GB of high-speed data per line||50GB of high-speed data per line|
|480p standard resolution video||720p high resolution video||720p high resolution video|
|600kbps hotspot||5GB of 5G/4G hotspot||15GB of 5G/4G hotspot|
Multi-line pricing for the Unlimited plans is based on the total number of Xfinity Mobile lines on your account, including By the Gig.
That way, not everyone on your account needs to be on an Unlimited plan to enjoy the savings.
By the Gig
For lighter data users, Xfinity Mobile’s By the Gig plan is the cheapest option starting at $15 per month for 1GB of high-speed data.
With By the Gig, you can also pay $30 per month for 3GB or $60 per month for 10GB of data. If you exceed your bucket of data, you can pay $15 per additional GB.
The By the Gig plan is available for single lines or the data can be shared across multiple lines on your account.
Taxes and fees are extra with all plans — Unlimited and By the Gig.
There are no phone line access fees on up to 10 lines of service, but you will pay a $10 line setup charge for all new lines.
Xfinity Mobile is a postpaid carrier, not prepaid. That means you pay at the end of your billing cycle.
3. Flexible Data Plans: Unlimited vs. By the Gig
Here’s what I really like about Xfinity Mobile’s service: Many other cell phone plans will offer 2GB or 5GB of data for a set price per month, use it or lose it.
However, Xfinity Mobile gives you the option to pay for your data one gigabyte at a time.
For example, you can choose the 1GB plan and pay $15 per month. If you need a second GB of data, just pay another $15.
But if you need more data and the $30 for 3GB or $60 for 10GB plan becomes a better value, just switch. You can make changes to your plan during the middle of your billing cycle.
That includes switching from By the Gig to Unlimited if a line on your account uses a lot of data.
My suggestion: For light data users, start with the By the Gig plan and see how it goes. You can always switch to the Unlimited plan if you end up using too much data. There are no penalties to switch back and forth between plans.
4. Xfinity Mobile Data Speeds
Xfinity Mobile added 5G coverage in May 2020 and it’s been expanding rapidly ever since. The service’s wireless plans include access to Verizon’s C-Band and 5G Ultra Wideband.
5G Ultra Wideband is Verizon’s fastest 5G. I tested it using Xfinity Mobile from Miami Beach, Florida.
Using the Speedtest app, I recorded download speeds of more than 3 Gbps (gigabits per second), which is equal to 3,000 Mbps (megabits per second).
But in areas where 5G Ultra Wideband was not available, 5G speeds were slower — like 80 Mbps.
Overall, the 5G speed test results from Xfinity Mobile were faster than the speeds I recorded with Xfinity Mobile on the 4G LTE network.
When connected to 4G LTE, download speeds from 40 to 70 Mbps were typical.
If you’re concerned about occasional deprioritization when the network is busy, you may want the Unlimited Premium plan.
Xfinity Mobile’s website states the Unlimited Premium plan includes premium data speeds and offers a better network experience compared to the Unlimited Intro and Unlimited Plus plan.
Those on the By the Gig plan also get priority data during network congestion.
5. Mobile Hotspot
Mobile hotspot is included with Xfinity Mobile at no additional charge. This allows you to get online by using your mobile data to create an internet connection.
For example, I tested this feature when I needed to use my computer while traveling in a place without Wi-Fi.
Although the Unlimited Intro plan has a 600kbps speed cap for mobile hotspot, I could still read emails and browse the web. However, sometimes video would buffer.
The more expensive Unlimited Plus and Unlimited Premium plans offer faster hotspot data.
- Unlimited Intro plan: 600kbps mobile hotspot speeds
- Unlimited Plus plan: 5GB of 5G/4G mobile hotspot speeds, then 600kbps
- Unlimited Premium plan: 15GB of 5G/4G mobile hotspot speeds, then 600kbps
- By the Gig plan: 4G LTE mobile hotspot speeds
The By the Gig plan offers high-speed hotspot data, but it will count toward your monthly data limit. If you use mobile hotspot frequently, I recommend an Unlimited plan.
6. Video Streaming
Streaming in high definition is important to many users. With the expansion of its Unlimited plans in December 2022, Xfinity Mobile is offering more HD streaming options.
- Unlimited Intro plan: Standard-definition 480p LTE streaming on all devices
- Unlimited Plus plan: High-definition 720p LTE streaming on all devices
- Unlimited Premium plan: High-definition 720p LTE streaming on all devices
In addition, Xfinity Mobile says 5G-capable devices will get the highest possible video resolution when connected to 5G.
The By the Gig plan defaults to HD resolution (720p for phones, 1080p for tablets), but users can turn on LTE Data Saver to watch videos in standard definition.
Of course, you can always connect to Wi-Fi to stream video in HD. That won’t count against your cellular data!
7. Call and Text Performance
I had a great experience with Verizon’s network in the past, so I wasn’t really worried about Xfinity Mobile’s call and text performance where I live.
Since Xfinity Mobile runs on Verizon’s network, the coverage map looks a lot like the one for Verizon’s postpaid service. The difference is that Xfinity Mobile also has millions of Wi-Fi hotspots.
A great feature is that Xfinity Mobile supports Voice over LTE (VoLTE), which let me talk and use data at the same time.
Wi-Fi calling has also been expanded to all but a few devices.
8. Phone Selection
The latest iPhones and Samsung devices make up most of the 20+ phones that Xfinity Mobile sells online and in its stores, but there are a couple of options for under $200.
Xfinity Mobile now allows you to bring select Androids to its network. They include most Samsung Galaxy and Google Pixel devices. Unlocked iPhones are also compatible.
In addition to BYOD, you can purchase phones, tablets and smartwatches from Xfinity Mobile.
Here’s a partial list of phones available for sale as of January 2023, including some 5G-capable devices:
- Apple iPhone 14
- Apple iPhone 14 Plus
- Apple iPhone 14 Pro
- Apple iPhone 14 Pro Max
- Apple iPhone 13
- Apple iPhone 13 Pro
- Apple iPhone 13 Pro Max
- Apple iPhone 12
- Apple iPhone SE
- Samsung Galaxy Z Fold4
- Samsung Galaxy Z Flip4
- Samsung Galaxy S22
- Samsung Galaxy S22+
- Samsung Galaxy S22 Ultra
- Google Pixel 7
- Google Pixel 7 Pro
- Moto G Pure
- Moto G Power
Speaking of phone deals, there’s typically a sale going on for high-end devices like the latest Samsung Galaxy or Apple iPhone.
At the time of this update, Xfinity Mobile is offering up to $450 off when you buy an eligible Apple iPhone. This offer ends January 31, 2023.
To get the phone discount, you must transfer your number and pay for the device over 24 months.
If there’s not a deal for the type of phone that you want, just wait a few weeks. The sales change frequently.
eSIM is available for select devices. Otherwise, Xfinity Mobile will mail you a physical SIM card.
9. Customer Service
I set up my Xfinity Mobile service without ever visiting a store and didn’t have any problems getting started.
There are a number of FAQ pages that you can find within the app to answer questions about setting up service, switching data plans, billing and more.
You can also contact customer service via text, Facebook Messenger and phone — with an estimated wait time given. Xfinity Mobile’s customer service number is (888) 936-4968.
The first time I needed to contact Xfinity Mobile customer service was when my Samsung Galaxy S8 suddenly malfunctioned.
I went to an Xfinity Store and couldn’t get an immediate replacement, but I was mailed a new phone the next day.
Since my phone was less than a year old and still under warranty, no additional money came out of my pocket.
The second time I called Xfinity Mobile was to ask whether my Samsung Galaxy S8 was locked or unlocked. Apparently, it was locked.
Xfinity Mobile unlocked the device without a problem because it was paid off.
I saved a lot of money during my time with Xfinity Mobile!
Xfinity Mobile’s single-line pricing is not bad, but it’s much better for two or more lines of service.
|Good value, particularly for 2+ lines of service||Single-line plans could be more competitive|
|Verizon’s top-rated wireless network and 5G access||Must be an Xfinity internet customer to sign up|
|Flexibility to switch data options||Added fee if you ever cancel internet service|
|Phone customer service|
My biggest fear about switching to Xfinity Mobile was that Comcast would take advantage of my loyalty and find a way to increase my internet bill — but that didn’t happen.
When my internet promo rate expired, I called Comcast’s customer retention department and they worked with me on the price.
I’ve done my best to provide you with a detailed review of my experience with Xfinity Mobile and what you can expect.
If you’re also a customer, add your review in the comments below!