Mint Mobile Logo

Mint Mobile Review: 7 Things to Know Before You Sign Up

If you’ve seen the ads for Mint Mobile featuring actor Ryan Reynolds, you may be wondering if the low-cost cell phone service provider is worth the savings.

The short answer is that yes it’s a good service, but it’s not for everyone.

Mint Mobile Review From a Real Customer

I’ve tested more than a dozen cheap phone plans over the past few years. Mint Mobile offers among the best plans and pricing, features, and app experience in the wireless industry.

In this article, I’ll share the pros and cons of the service to help you decide if you should sign up. Let’s dive in!


Table of Contents:


1. What Is Mint Mobile?

Mint Mobile is a mobile virtual network operator (MVNO) that offers prepaid wireless plans. The service runs on T-Mobile’s network and utilizes its cell phone towers, including 5G at no extra charge.

Actor Ryan Reynolds is not just a spokesperson for Mint Mobile. He’s an owner.

Reynolds purchased an ownership stake in Mint Mobile in November 2019. In a press release, Mint said that “Reynolds will help with Mint’s communications and marketing efforts as well as strategic decision-making.”

The carrier got its start back in August of 2016. It was known as Mint SIM when it first launched.

2. Is Mint Mobile’s Coverage Any Good?

Since Mint Mobile relies on T-Mobile to provide network coverage, your experience with the service will depend heavily on how T-Mobile performs where you live.

Enter your ZIP code on Mint’s website to confirm voice and data coverage where you live, work and travel.

If you’re happy with your existing network (Verizon, AT&T or T-Mobile), I recommend that you look for a low-cost cell phone service provider that uses that network.

In the case of Mint Mobile, that’s T-Mobile.

Coverage maps can be unreliable. If you’re unsure about T-Mobile’s coverage where you live, ask people you know about their experience with T-Mobile or post a question on the Nextdoor app. If you get positive feedback about T-Mobile in your area, Mint Mobile is worth a closer look.

I’ve tried out the service in three cities where T-Mobile’s network is strong. I can only recall one dropped call during my four separate tests of Mint Mobile dating back to 2018.

Data speeds are sometimes inconsistent, but it’s always been usable from my extensive testing.

Mint Mobile now supports 5G. During my most recent test of 5G data speeds in South Florida using the Speedtest app, I recorded download speeds up to nearly 200 Mbps with my iPhone 12.

When using the 4G LTE network during previous testing, I averaged download speeds around 20 to 25 Mbps.

Mint Mobile 5G Speed Test Results

DateDownload SpeedUpload Speed
9/18/2022122 Mbps 4.13 Mbps
9/19/202254.8 Mbps 13.2 Mbps
9/20/2022182 Mbps 3.27 Mbps
9/21/2022194 Mbps 8.52 Mbps
9/22/2022132 Mbps 8.5 Mbps

When you sign up for a low-cost carrier like Mint, you can expect your data speeds to be slowed down during times of network congestion.

But even when my speeds temporarily dropped to 5 to 10 Mbps, I could still stream video on my phone.

3. How Much Does Mint Mobile Cost?

Mint Mobile offers four main plans that work out to as low as $15 a month, but there isn’t actually a monthly plan. You must buy plans for either three, six or 12 months at a time.

The introductory plans are for three months. Take a look at the regular pricing:

  • 4GB Plan: $45 ($15/month)
  • 10GB Plan: $60 ($20/month)
  • 15GB Plan: $75 ($25/month)
  • Unlimited Plan (35GB): $90 ($30/month)

Taxes and fees vary depending on your location. You can see the additional charges during the checkout process before you place your order on MintMobile.com.

The wireless provider is offering a limited-time deal on its introductory plans for the 2022 holiday season. Buy three months of service and get three free when you use my special link.

After the introductory period, single-line members can lock in the lowest price by signing up for a 12-month plan.

Meanwhile, family plan accounts with two or more users get the best pricing while paying for service three months in advance, not a full year. Mint’s family plan launched in May 2022.

The Unlimited plan is great for single people. Several other discount cell phone service providers have unlimited plans for $25 a month, but they may require you to be in a family or group plan.

For those on the fence, Mint Mobile offers a starter kit and says all plans have a 7-day money back guarantee.

4. What Features Are Offered With Mint Mobile?

All Mint Mobile plans include unlimited talk and text. Your high-speed data limit (4G LTE and 5G) varies depending on the plan that you choose.

Plans also include:

  • Free international calls to Mexico and Canada
  • Free mobile hotspot (5GB cap with the Unlimited plan)
  • WiFi calling and texting

With the service, your data is never cut off completely. If you go over your high-speed data for the month, speeds will be reduced until the next month.

But if you prefer, you can purchase add-on high-speed data from the carrier’s app.

5. What Phone Options Are Available With Mint Mobile?

Mint Mobile has improved its phone offerings over the years. At last check, there were more than 60 phones available for sale on its website including Apple iPhone, Samsung Galaxy and Google Pixel devices.

I’ve noticed that Mint Mobile has started to bundle phones and plans. For example, Mint has offered six months of free service when you purchase a new Apple iPhone and a 6-month plan.

With Mint, you can also buy a new phone elsewhere and bring it to the service or keep your existing phone.

Before you sign up, confirm that your phone is unlocked and compatible with Mint Mobile. To do so, visit this page on Mint’s website and enter your phone’s IMEI number.

6. How Is Mint Mobile’s Customer Service?

Mint Mobile is able to keep its prices low because it doesn’t have physical stores. For people who depend on in-person customer support, that’s going to be a drawback.

On the other hand, customer service is available by phone, chat and email for those who need it.

Mint Mobile’s setup process is very simple, even if it’s your first time switching to a low-cost carrier. When you sign up, you’ll receive a colorful activation kit with instructions.

Mint also has video tutorials to help you activate your service and either transfer your number or request a new one.

Your activation kit will include a physical SIM card. You can also get started with eSIM if you have a compatible device.

Mint Mobile activation and setup kit

If you need further assistance, the redesigned Mint app is the place to go. From there, you can get chat support or find the customer service phone number.

The app is also the best place to monitor your data usage. Take a look:

Mint Mobile app monitors data usage

Since Mint Mobile’s plans have high-speed data limits, the app will help you see how much data is remaining for the month and when your data renews.

Elsewhere in the app, you can complete tasks like making a payment and changing your payment method.

7. What Are the Pros and Cons of Mint Mobile?

Mint Mobile doesn’t offer all of the premium perks that T-Mobile is known for, but it does have cheap phone plans that can substantially lower your cell phone bill.

If you want T-Mobile’s network for a lower price, I highly recommend Mint Mobile.

ProsCons
Affordable multi-month plansNo monthly plan option
5G available at no extra chargeDeprioritization during network congestion
Easy activation and setupNo physical stores
Solid app experience

There are other alternatives to T-Mobile’s postpaid plans. Metro by T-Mobile and Tello are two prepaid options that you may want to consider, especially if you prefer to pay monthly.

Have you tried Mint Mobile? Add to my real customer review in the comments below!


More Content From Michael Saves:

22 thoughts on “Mint Mobile Review: 7 Things to Know Before You Sign Up”

  1. Marlene K Wilson

    The only internet service I have is with my phone hot spot, is the high speed data only available up to 5GB per month no matter how much data you purchase?

    1. You can only use 5GB of your data for mobile hotspot. The “unlimited plan” has 35GB total data per month, which includes your cellular data too. Have you thought about a carrier with truly unlimited data (and mobile hotspot) like Visible?

    2. I would absolutely advise anyone AGAINST using this inexpensive, unreliable, w/ customer service that resolves NOTHING from from the DR, Mexico or the Philippines. I have spent literally a week trying to get my phone, that was purchased through them, unlocked b/c the service was HORRIBLE. It is still pending! I was told that to unlock it you have to have been on this crappy service FOR A YEAR!!! WHAT A SCAM.

      Have a Hollywood “good” guy do the marketing & get people to believe him. Live & learn! We made the mistake of using the $15/mo. for 3 months promo & it is costing us more $$$ than any other carrier. My clients and my elderly Mother cannot contact me…

      For your sanity & wallet’s sake DO NOT USE MINT MOBILE.

      1. Always make it a priority to read comments/reviews… so glad I did!! Had given it some thought about switching to Mint Mobile & will DEFINITELY stay with AT&T now after reading yours & others. Thank you for taking the time to let me & others know of your experience with Mint Mobile.

  2. Found the change from Consumer Cellular to Mint Mobile easy and when I had questions, there was live help available by online chat or text. Hoping it will be great as many people seem to like it. Will let you know in a couple months how it goes. Loved that Mint offered so much MORE for less money than my plan with CC did. Also Mint had no issues with my Galaxy A20s phone when CC said it would be incompatible with them moving forward into 4G.

  3. How easy or difficult is it to transfer pictures etc from old samsung phone to newly purchased motorola phone from mint mobile.

  4. Nice review but Mint was bad for me. Sim activation messed up so phone had no Mint service up BUT Mint ported my number from Verizon despite phone not being active. Put Verizon sim back in but Verizon said Mint had to authorize transfer back. However Mint said they only send authorization pin to the phone via text BUT THE PHONE was not active!@#. After complaining for hours Mint finally gave pin verbally and I was able to go back to Verizon. Maybe a rare case but No foxin Mint for me.

  5. T-Mobile (Mint’s carrier network) offers device insurance from Asurion, also available through T-Mobile’s Metro PCS subsidiary, but I have been unable to find a way to get Asurion outside of the big carriers like T-Mobile. Mint needs to cut a deal with Asurion so a lost/damaged device coverage plan can be transferred from T-Mobile or started fresh with Mint.

    1. Asurion is a ripoff. Used them several times and ended up paying more to get a refurb barely working phone than to buy a used one from craigslist. And if their barely working phone phone breaks again? Forget it the cost is prohibitive.
      Goodwill has shop onlne that sells batches of phones and indicates whether they are locked, good or bad. Buy 20 for $50 and find the good ones.

  6. PaulaMarie Weigand

    Do NOT use Mint Mobile- I bought two new phones [different numbers] and was STUPID enough to pay for the yearly plan on each-I HAVE NEVER BEEN ABLE TO GET MOBILE DATA ON EITHER PHONE!!! After over EIGHT hours and mor then SIX contacts with them [TWO SEPERATE TIMES being told they were moving the tower for me and would call me to check on my coverage-NEITHER ONE OF THE AGENTS CALLED BACK- I spent another call on line where they finally sent out NEW SIMS CARDS for each phone-STILL NO MOBILE DATA–Today I asked for a refund and was told oh sorry its past the seven days-WHAT!?! I HAVE NEVER HAD MOBILE DATA AND THEIR RECORDS SHOULD SHOW THAT!!! STAY AWAY FROM MINT-NO MATTER HOW CHEAP THEY ARE-IF THE MOBILE DATA DOESNʻT WORK THE PHONES ARE USELESS!!!

  7. Filled in online order requesting physical sim card. I did not check e-Sim. When I received order confirmation it said I had asked for e-Sim. I called customer support. I was told they would process a refund which would take 7 to 10 days. That could not provide me with any kind of confirmation for the refund. I think this is unacceptable and I am calling my credit card company.

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top