If you’ve seen the ads for Mint Mobile featuring actor Ryan Reynolds, you may be wondering if the low-cost cell phone service provider is worth the savings.
The short answer is that yes it’s a good service, but it’s not for everyone.
Mint Mobile Review From a Real Customer
I’ve tested more than a dozen cheap phone plans over the past few years. Mint Mobile offers among the best plans and pricing, features and app experience in the wireless industry.
In this article, I’ll share the pros and cons of the service to help you decide if you should sign up. Let’s dive in!
Table of Contents:
- What Is Mint Mobile?
- Network Coverage
- Plans and Pricing
- Additional Features
- Phone Options
- Customer Service
- Pros and Cons Review
1. What Is Mint Mobile?
Mint Mobile is a mobile virtual network operator (MVNO) that offers prepaid wireless plans. The service runs on T-Mobile’s network and utilizes its cell phone towers, including 5G at no extra charge.
Actor Ryan Reynolds is not just a spokesperson for Mint Mobile. He’s an owner.
Reynolds purchased an ownership stake in Mint Mobile in November 2019. In a press release, Mint said that “Reynolds will help with Mint’s communications and marketing efforts as well as strategic decision-making.”
The carrier got its start back in August of 2016. It was known as Mint SIM when it first launched.
2. Is Mint Mobile’s Coverage Any Good?
Since Mint Mobile relies on T-Mobile to provide network coverage, your experience with the service will depend heavily on how T-Mobile performs where you live.
Enter your ZIP code on Mint’s website to confirm voice and data coverage where you live, work and travel.
If you’re happy with your existing network (Verizon, AT&T or T-Mobile), I recommend that you look for a low-cost cell phone service provider that uses that network.
In the case of Mint Mobile, that’s T-Mobile.
Coverage maps can be unreliable. If you’re unsure about T-Mobile’s coverage where you live, ask people you know about their experience with T-Mobile or post a question on the Nextdoor app. If you get positive feedback about T-Mobile in your area, Mint Mobile is worth a closer look.
I’ve tried out the service in two cities where T-Mobile’s network is strong. I can only recall one dropped call during my three separate tests of Mint Mobile in 2018, 2019 and again in 2020.
Data speeds are sometimes inconsistent, but it’s always been usable from my extensive testing.
Mint Mobile now supports 5G. When I tested the 5G data speeds in South Florida using the Speedtest app, I recorded download speeds as high as 309 Mbps with my iPhone 12.
When using the 4G LTE network, I’ve averaged download speeds around 20 to 25 Mbps.
When you sign up for a low-cost carrier like Mint, you can expect your data speeds to be slowed down during times of network congestion.
But even when my speeds temporarily dropped to 5 to 10 Mbps, I could still stream video on my phone.
3. How Much Does Mint Mobile Cost?
Mint Mobile offers four main plans that work out to as low as $15 a month, but there isn’t actually a monthly plan. You must buy plans for either three, six or 12 months at a time.
The introductory plans are for three months. Take a look at the regular pricing:
- 3GB Plan: $45 ($15/month)
- 8GB Plan: $60 ($20/month)
- 12GB Plan: $75 ($25/month)
- Unlimited Plan (35 GB): $90 ($30/month)
As of January 28, 2021, data caps increase to 4GB, 10GB and 15GB for the plans above.
Taxes and fees vary depending on your location. You can see the additional charges during the checkout process before you place your order on MintMobile.com.
The wireless provider is known to offer limited-time deals on introductory plans that can save you money.
At the time of this writing, Mint Mobile offered “buy three months and get three months free.” It ran a similar promotion during the previous Black Friday and holiday season. With this deal, you can get six months of the Unlimited plan for only $90 before taxes and fees.
Even at its regular prices, Mint is a good value if you’re willing to pay for several months of service upfront.
The Unlimited plan is great for single people. Several other discount cell phone service providers have unlimited plans for $25 a month, but they require you to be in a family or group plan.
For those on the fence, Mint Mobile offers a starter kit and says all plans have a 7-day money back guarantee.
4. What Features Are Offered With Mint Mobile?
All Mint Mobile plans include unlimited talk and text. Your high-speed data limit (4G LTE and 5G) varies depending on the plan that you choose.
Plans also include:
- Free international calls to Mexico and Canada
- Free mobile hotspot (5 GB cap with the Unlimited plan)
- WiFi calling and texting
With the service, your data is never cut off completely. If you go over your high-speed data for the month, speeds will be reduced until the next month.
But if you prefer, you can purchase add-on high-speed data from within the carrier’s app.
5. What Phone Options Are Available With Mint Mobile?
Mint Mobile has improved its phone offerings over the years. At last check, there were more than 60 phones available for sale on its website including Apple iPhone, Samsung Galaxy and Google Pixel devices.
Although more phones are available, there aren’t many great deals to be found compared to other carriers.
I’ve noticed that Mint Mobile has started to bundle phones and plans. At the time of this writing, Mint offered an iPhone 12 Mini and its Unlimited plan for $60 a month.
With Mint, you can also buy a new phone elsewhere and bring it to the service or keep your existing phone.
Before you sign up, confirm that your phone is unlocked and compatible with Mint Mobile. To do so, visit this page on Mint’s website and enter your phone’s IMEI number.
6. How Is Mint Mobile’s Customer Service?
Mint Mobile is able to keep its prices low because it doesn’t have physical stores. For people who depend on in-person customer support, that’s going to be a drawback.
On the other hand, customer service is available by phone, chat and email for those who need it.
Mint Mobile’s setup process is very simple, even if it’s your first time switching to a low-cost carrier. When you sign up, you’ll receive a colorful activation kit with instructions.
Mint also has video tutorials to help you activate your service and either transfer your number or request a new one.
If you need further assistance, the redesigned Mint app is the place to go. From there, you can get chat support or find the customer service phone number.
The app is also the best place to monitor your data usage. Take a look:
Since Mint Mobile’s plans have high-speed data limits, the app will help you see how much data is remaining for the month and when your data renews.
Elsewhere in the app, you can complete tasks like making a payment and changing your payment method.
7. What Are the Pros and Cons of Mint Mobile?
Mint Mobile doesn’t offer all of the premium perks that T-Mobile is known for, but it does have cheap phone plans that can substantially lower your cell phone bill.
If you want T-Mobile’s network for a lower price, I highly recommend Mint Mobile.
|Affordable multi-month plans||Limited phone deals|
|5G available at no extra charge||No monthly plan option|
|Easy activation and setup||Deprioritization during network congestion|
|Solid app experience||No physical stores|
There are other alternatives to T-Mobile’s postpaid plans. Metro by T-Mobile and T-Mobile Connect are two prepaid options that you may want to consider as well.
Have you tried Mint Mobile? Add to my real customer review in the comments below!