Twigby is a low-cost cell phone service provider that may offer big savings compared to your existing carrier.
Twigby is based in Tennessee and began offering cheap phone plans in 2016.
I first tested Twigby back in 2019, but I gave the service a second look a few years later after it switched to a new network — Verizon.
Twigby Wireless Review: Cheap Phone Plans on Verizon’s Network
During my latest 60-day test, I reviewed the service’s overall value, call and text performance, data speeds, phone options and my interactions with customer support.
Keep reading to learn everything you need to know about Twigby before you sign up!
1. Plans and Pricing
Twigby updated its plans in July 2023, adding more data and lowering the price in some cases.
Twigby remains a better value for light data users. It has a plan with unlimited talk, text and 2GB of high-speed data that costs $5 a month for three months, then it increases to $15 per month.
All of Twigby’s new plans feature special introductory pricing for the first three months of service.
For example, Twigby’s unlimited plan (reduced speeds after 20GB) is $25 a month for three months, then it increases to $35 per month.
Unlimited talk and text is standard with all plans.
Twigby’s New Plans (Updated July 2023)
|No data||$5/month for 3 months, then $10/month|
|2GB||$5/month for 3 months, then $15/month|
|5GB||$10/month for 3 months, then $20/month|
|8GB||$16/month for 3 months, then $26/month|
|Unlimited (20GB)||$25/month for 3 months, then $35/month|
If you go over your high-speed data limit during the billing cycle, you have several choices:
- Purchase 1GB of data for $6
- Move up to the next plan
- Access slow data (2G speeds) free of charge
Taxes and fees are not included in the advertised price. I paid about $3 in taxes and fees on top of the plan price, which was around $20 after a promotional discount.
Twigby no longer charges for SIM cards. They’re free — and so is the shipping.
2. Network Coverage
Twigby is a mobile virtual network operator (MVNO) that doesn’t own any cell phone towers. Instead, Twigby partners with Verizon to provide coverage on its 5G and 4G LTE networks.
Previously, Twigby relied on Sprint’s network. That partnership ended after Sprint and T-Mobile merged.
Since Twigby uses Verizon’s towers, this service is ideal for people who know Verizon is strong in their area. You can enter you ZIP code on Twigby’s website to preview the coverage.
Like many low-cost providers, data speeds will be slowed during times of network congestion.
I downloaded the Speedtest app on my Apple iPhone 12 to evaluate Twigby’s 5G data speeds. Download speeds averaged 29.66 Mbps for the five tests that I conducted.
I ran these speed tests in June 2022 from the same location in Fort Lauderdale, Florida.
Twigby Speed Test Results
|Date||Download Speed (Mbps)||Upload Speed (Mbps)||Ping (ms)|
However, the speeds were adequate for watching video, streaming music and using smartphone apps.
Overall, I was pleased with Twigby’s performance on Verizon’s network. I experienced clear call quality, no issues with text messages and reliable data speed performance.
Wi-Fi calling and texting was added to all Twigby plans in April 2023.
3. Additional Features
Signing up for one of Twigby’s plans gives you access to two popular features: mobile hotspot and international calling.
The mobile hotspot feature is available at no additional charge. However, data that you use while connected to mobile hotspot will be deducted from your Twigby plan.
Since mobile hotspot usage comes out of your data plan, I recommend that you use it sparingly.
I connected my computer to Twigby’s mobile hotspot to add more context to this review. According to Speedtest.net, the download speed was nearly 40 Mbps.
Twigby’s service is only available in the United States. However, you can make calls from the U.S. to over 80 countries (Mexico and Canada included) with international calling.
International talk and text is included with your plan. See a list of eligible countries here.
If you’re traveling outside of the United States, you may be able to rely on Wi-Fi and use apps like WhatsApp or Facebook Messenger to stay connected.
Another option is to buy a local SIM card from the airport where you’re traveling.
Twigby Deals is perhaps the most valuable perk of subscribing to the phone service.
This is a customer-only discount program with exclusive deals. The offers change frequently, but several of them caught my eye:
- Save $10/month on YouTube TV for four months
- Sign up for Costco and get a $30 gift card
- Get 30% off select Crocs styles
- Discounts on movie tickets and concessions
- Coupons to use at grocery stores
The Twigby Deals program is managed by PerkSpot. Once you sign up for Twigby Deals, you’ll receive weekly emails that highlight new offers.
4. Phone Options
Twigby lets customers buy a new phone or bring their existing device. Most people who switch to the service will want to keep their phone.
Your phone must be unlocked to make the switch. Check compatibility here.
For those who want to purchase a phone from Twigby, the selection is not great. There were only about 15 phone models available on Twigby’s website as of this review.
Most devices for sale were budget-friendly, but they didn’t include the latest Apple and Samsung phones.
TIP: If you want to upgrade to a new device at the same time that you switch to Twigby, purchase an unlocked and compatible phone from another source like eBay or Amazon.
5. Customer Service
Twigby mentions its high customer satisfaction scores on its website, but support options are actually quite limited.
Customer service inquiries are handled through live chat. There are no Twigby retail locations or even a toll-free number for customers to call when problems arise.
I tested Twigby’s live chat three times for this review. The support agents were prompt and helpful.
From my years of helping people switch to low-cost carriers, I’ve found that the overwhelming majority of issues take place in the first hours and days of service.
You can avoid a lot of hassle by checking the coverage map and confirming that your device is compatible.
Once you’ve signed up for Twigby, you’ll receive a SIM card in the mail. The Starter Kit packaging is minimalist, but the included setup instructions are easy to follow.
I was up and running with Twigby in about five minutes.
Twigby users can manage their account from the service’s website or mobile app. I recommend that you download the My Twigby app to easily track your data usage.
You can also use the app to make payments and review billing statements.
If you switch to Twigby and it doesn’t work out, you can get a refund. The service offers a 30-day Satisfaction Guarantee.
Twigby provides a significant savings compared to Verizon’s postpaid plans, but I prefer other low-cost options in most cases.
Think about it this way: Verizon-owned Visible offers an unlimited plan (no high-speed data cap) for as low as $25 per month. Some Twigby plans are about the same price, but you don’t get truly unlimited data and have to track data usage with most plans.
Still, Twigby may be worth considering in the right circumstances:
- You can take advantage of a Twigby promotion (like the 3-month introductory offer)
- You don’t use a lot of high-speed data per month
- You’re comfortable with Twigby’s limited customer support options
Have you tried Twigby? Add to my review in the comments below to help your fellow savers!