When I was searching for a deal on contact lenses recently, I discovered a website called Lens.com with an unbeatable price — less than $15 a box.
That same 6-pack of contacts would normally cost $60 when purchased from my optometrist.
Lens.com Review: My Real Customer Experience
Is Lens.com too good to be true? I read the reviews and complaints on the Better Business Bureau’s (BBB) website before deciding to give them a try.
In this article, I’ll provide my real customer review of Lens.com and what you need to know:
Table of Contents
I found Lens.com by doing a simple Google search for the brand of contacts that I wear, Air Optix Aqua by Alcon. Lens.com was the first result in the snippet below.
The Lens.com price listed on Google was $14.74 for a 6-pack, with free shipping and no tax.
Contact Lens King, OptiContacts.com and Contacts1st.com showed up right below the result for Lens.com, but I haven’t used those sites.
I typically purchase my contacts online from 1-800 Contacts or LensDirect.com.
When I followed the Google link to Lens.com, it showed the price of $14.74 per box. But once I added the purchase to my cart, I saw that shipping was not free.
I ended up paying $7.95 for 5-7 business day shipping and a $3.50 processing fee.
Here’s what’s interesting: When I visited Lens.com directly and not through a Google search, a different price was shown for the same Air Optix Aqua contacts.
The price shot up to $41.99 for a 6-pack, but there was some type of rebate offer available.
I would rather pay $14.74 than $41.99 per box, so I went back to the Google result, clicked on the link and got the lower price.
With shipping and the processing fee, my total was $40.93 for two boxes of lenses.
Aside from the pricing, the ordering process was pretty straightforward. You simply enter the number of boxes that you want to order and the prescription information.
You’ll be asked to upload your prescription or provide your optometrist’s phone number.
This is important: After you get an eye exam and pay the contact lens fitting fee, your doctor is REQUIRED to provide you with a copy of your prescription. It’s the law!
Have them email it to you so that you can easily upload it when you buy contacts online.
Once I uploaded my prescription, I selected a shipping method (5-7 business days) and entered my credit card information to pay for the lenses.
Phone and chat support is available for ordering, but I didn’t require any assistance.
Shipping and delivery
As I mentioned, I opted to pay $7.95 for 5-7 business day shipping. That was the cheapest option. You can pay more for faster shipping.
Here’s a timeline of my order:
- Placed order: June 1
- Order shipped: June 4
- Order received: June 7
The order was shipped from Missouri and arrived at my home in Florida within 5-7 business days, so I had no complaints.
When I opened the box, I checked to make sure I got the correct prescription.
One thing I noticed is that the boxes didn’t look the same. Although one box featured Air Optix Aqua’s older look, the lenses are good and don’t expire for 2.5 years.
Also in the box was a free lens case and magnet with Lens.com’s phone number: 800-536-7266.
I had no problem with the Air Optix Aqua lenses that I ordered from Lens.com, but the company does have a 100% money back guarantee.
A return label is included with your delivery to make the process easier. Here’s the policy:
A guarantee shouldn’t be complicated, so ours isn’t. At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order and confirmed by your doctor’s prescription. Also, every lens is guaranteed free of manufacturer defects.
Returning contact lenses to Lens.com is very easy. All contact lenses must be in the manufacturer’s original, unopened boxes and/or vials. Simply call us and one of our friendly customer service representatives will make it right.
After my first experience ordering from Lens.com, I would definitely use the service again. It’s legit and not a scam! I saved a lot of money.
Before I placed my order, I did read many of the BBB reviews and complaints about Louisiana, Missouri-based Lens.com. The company had a B rating when I checked.
The most common complaints that I reviewed related to missing rebates and delivery delays.
I have no reason to question those complaints, but there are a few things that we can do as customers to have a better experience with Lens.com or another company:
- Get a copy of your contact lens prescription and upload it during the checkout process to avoid delays related to verifying your prescription.
- Don’t wait until you’re on the last pair of contacts to order new ones. You won’t have to pay for fast shipping if you plan ahead.
- Avoid the hassle of mail-in rebates. Do a Google search for the brand of your contacts to find the lowest price.
Have you purchased cheap contact lenses from Lens.com or another online retailer? Leave a review of your experience in the comments section below.