Xfinity Mobile, a low-cost cell phone provider that runs on Verizon’s network, requires that you have Comcast internet service to sign up.
But what happens if down the road you switch internet providers for a better deal or move to a new place where you can’t get Comcast’s internet service?
I relocated to a new city and can explain exactly how this works…
Cancel Comcast internet? Here’s what happens to your Xfinity Mobile account
After canceling my Comcast internet service in April 2019, a customer service representative told me the good news and the bad news about my Xfinity Mobile account.
The good news is that I could keep my account, but the bad news is that it would cost more.
Before moving, I usually paid only $2 or $3 a month for my cell phone service with Xfinity Mobile by using the 100MB of free data and relying on Comcast’s Wi-Fi hotspots.
(Editors note: The 100MB of free data is no longer offered to new Xfinity Mobile customers. $12 for 1GB is now the cheapest you can pay. Learn more here.)
But after canceling my internet, Comcast began charging a $10 line access fee for Xfinity Mobile. There is no line access fee if you remain an internet customer.
This fee didn’t go into effect right away. I moved in the middle of April, but it took until July to show up on my bill.
One day I was reviewing the FAQ page on Xfinity Mobile’s website and saw that the line access fee was going up to $20, not $10.
Here’s an excerpt from that FAQ page:
If you’ve moved and your new address does not qualify for Xfinity Internet, Xfinity Voice, or Xfinity TV, or you cancel these services for any reason, you will see a $20/mo fee per line on future Xfinity Mobile bills.
I reached out to Xfinity Mobile through Facebook Messenger for clarification. A chat representative said the line access fee would increase to $20 in August 2019.
To be clear, this fee is only charged to customers like me who cancel Comcast internet service.
In addition to the line access fee, you can’t add new lines to your account if you’ve discontinued internet service and decide to keep Xfinity Mobile.
You can buy a new device for a current line, but you must pay for the phone in full.
Is Xfinity Mobile still a good value for customers who’ve canceled internet service and must pay the line access fee? Maybe when it was $10, but not at $20.
I’ve now switched to Verizon-owned Visible. Read my full review of the service here!
You can also read my comparison of Xfinity Mobile and Visible.