How to Contact YouTube TV Customer Service

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If you’re having trouble with your YouTube TV account, there are a few ways to get help quickly. You can chat, email or speak with a customer service representative.

If you are looking for a YouTube TV phone number, skip ahead to the most important part.

In this article, I’ll explain how to contact customer support from a web browser or the YouTube TV mobile app.

How to Contact YouTube TV Customer Support and Get Help Fast!

First, log in to YouTube TV from a web browser and click the question mark icon in the upper right corner. From the mobile app, tap your profile icon and then select Help.

Now, from either device, you should see a Contact Us option.

Contact YouTube TV Support from Web Browser

When you select Contact Us, YouTube TV requires you to go through a few steps before you can reach a live person.

Here’s what to do:

  • Describe the issue you’re having with YouTube TV
  • Follow the prompts and click Next
  • Review the suggested help documents and continue
  • Select a way to communicate with customer support

There are three main ways to get help from YouTube TV. You can request a callback, live chat with a support specialist or email the team and wait for a response.

How to Contact YouTube TV By Phone

YouTube TV does not have a general customer service phone number for you to call. To speak to a human by phone, your only option is to request a callback. There is an exception for NFL Sunday Ticket users who can call 1-833-389-2054 for signup and product support. If someone tries to charge you for help with YouTube TV, it’s most likely a scam. YouTube TV support is free of charge through its official channels.

Unless there is a long wait time, I would recommend either the callback or live chat options.

If there’s an unusually long hold time, there’s a good chance that a widespread issue is affecting YouTube TV. Visit the website Downdetector to see if YouTube TV is having problems.

In addition, you can learn about known issues from this YouTube TV thread on Reddit.

If your issue is not urgent, you may want to use the Send Feedback tool instead of contacting support. From any device, select your profile icon and then Send Feedback.

This is a simple way to report issues with things like video playback, recordings, audio and buffering.

YouTube TV Send Feedback Tool

If YouTube TV is missing your favorite network, you can use this separate form to let the service know that you’d like it added.

This form is also the way to share feedback about channels that have been removed.

The YouTube TV family manager can make billing and plan changes directly from their account dashboard. From a web browser, select your profile icon and then Settings.

From the Membership screen, select Manage next to your plan to pause or cancel.

TIP: This is the screen where YouTube TV has been showing retention offers to prevent people from canceling. Check this screen from a web browser every now and then for those offers.

The Billing screen lets you view past and upcoming charges. This is also the place where you can update your payment information, like a credit or debit card.

YouTube TV billing: How to update payment method

You should know that YouTube TV doesn’t typically prorate your final bill.

With the service, you pay for a month at a time. If you decide to cancel outside of a free trial period, you can keep using the service until the end of the billing period.

If you want a refund due to service or billing issues, reach out to a customer service representative.


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38 thoughts on “How to Contact YouTube TV Customer Service”

  1. Hello. I wish to complain about the loss of ABC WLOS Channel 13 Ashville on YouTube TV. This is my only local news channel and want to know why you removed it. This causes me to search for another service.

    Reply
  2. So for the very short time I have had YouTube tv I have been charged 4 times !! It should have been just 2 !! They are 6 days apart. They are stealing my money and letting me down on my subscription !! I am so pissed off right now. I want my 2 extra payments back !!

    Reply
  3. If I don’t have ABC back in two or 3 days I’m moving to another service, this is ridiculous, your management has known since they signed the last contract when the new was coming up. Very poor planning and zero concern for customers.

    Reply
  4. YoutubeTV owes me a reduction in my bill since 4 channels were deleted.
    When do see the reduced monthly amount on my bill.
    I’m close to cancelling YouTubetv.

    Reply
  5. My YouTube TV switches from my local area (Madison WI) to Chicago on its own. I have not moved and want my local Madison channels. I switched back to Madison 3 times and it wouldn’t let me switch again so I cancelled. I came back a couple of months later and it’s happening again! If I can’t get help getting this resolved I’ll go to HULU TV

    Reply
  6. fire stick burned out, downloaded youtube tv on my smart tv but can’t login. Is there a phone number to call to speak to a representative. i would appreciate your help.

    Reply
  7. Please contact me regarding cancellation for free tv trial of you tube. This is way to comically to contact Customer Service and is the main reason I want to cancel.

    Reply
  8. Damn customer service is in India and no USA contacts at all! They have no answers and only read a script they have been given! Why do we farm out all this to foreigners! Sick of it!

    Reply
  9. My screen darkens every time I press the volume and forward backward buttons. This just started happening on its own about two or three weeks ago. What can I do to change it back to normal. Thanks

    Reply
  10. I want to cancel my service. I have not been able to reach anyone to do that. Please tell me how to do that. I didn’t like the service I had a 10 day trial. I’ve been trying to contact the people for over three days please get back to me and let me know how to cancel this service. I do not want to pay for a month of this service. It didn’t work well for me at all

    Reply
  11. I pay every month for YouTube why can’t I get on it won’t let me log in tryed to go to tv.youtube.com/start and it won’t let me log in

    Reply
  12. My home button is not working. When I press it on the remote, it shows a blank dark screen. I have already rebooted the YouTube tv and it still isn’t working

    Reply

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