3 Things to Know Before Canceling Your Ibotta Account

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If you’re reading this article, you’re probably thinking about canceling your Ibotta account and deleting the cash back app from your phone forever.

In this article, I’ll share three things you need to know before you do that. Let’s get started!

1. Account Maintenance Fee Confusion

If you haven’t used the Ibotta app for six months, you may receive an email about an account maintenance fee. That email is one reason why people think about getting rid of Ibotta.

But keep in mind that Ibotta will never charge your bank account or send you a bill. So calling it a fee is a little confusing.

Instead, the $3.99 monthly account maintenance fee is deducted from your standing balance. When your balance reaches zero, your account will stay inactive until you redeem an offer.

However, Ibotta’s terms and conditions state that the company may terminate your account in some cases.

Ibotta remains free for active members, but this email goes out to inactive users. To make your account active again, simply redeem one qualifying offer at least every 180 days.

You can learn more about Ibotta’s account maintenance fee here.

2. There Are More Ways to Earn Than Ever Before

I’ve been an Ibotta member since 2014 and earn an average of $500 a year with the app. From my experience, it’s easier than ever to earn cash back with Ibotta.

That’s primarily because Ibotta isn’t just for groceries anymore. You can use it at many in-store and online retailers.

If you’re thinking about canceling because you’re not earning enough, you may need to change up your strategy. Here’s my step-by-step guide that explains what works for me.

I also recommend pairing Ibotta with the Fetch app. It’s easier to use — just upload receipts!

3. Delete Ibotta Account If You Want to Cancel

If you’re sure that you want to cancel, you can do so right from the app with an Apple device. Follow these steps:

  • Tap Profile from the dropdown menu located in the top left corner
  • Tap Settings
  • Tap Delete Account section to cancel your Ibotta account

If you don’t see these options, contact Ibotta support’s chatbot and request that your account be canceled.

Ibotta’s customer support team will then process the cancellation request. At that point, you can delete the Ibotta app from your smartphone.


8 thoughts on “3 Things to Know Before Canceling Your Ibotta Account”

  1. There is no longer an option for deleting or canceling your account, despite the fact they give those same instructions in the help section. I wrote to them but have thus far been ignored.

  2. I am getting recurring fees of $3.99 pulled from my banking /checking account, although IBOTTA clearly states the will NEVER pull money from my banking institution. Why?

  3. I have attempted to deactivate my account but there is no place that shows cancel my account.I’ve looked under help, contact community & no dice. Can you give me the steps to remove my info from this account. Support is non existent.

  4. This company is so annoying that I do not use the app. The fee for one thing. Everytime I try to use Rakuten the Ibotta app is there covering other info I want. I will never use them I just want to delete!!!!!!

  5. I want to cancel my Ibotta account. The fees wiped out my earnings. That is so wrong! I have looked all over the Ibotta website and they have hidden the delete account tab and make it impossible. I have also tried on my phone and they hide it on the mobile app as well. I have a very negative feeling about Ibotta.


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