If you’ve streamed a show on Peacock and the ending was abruptly cut off, you’re not alone.
During my testing of NBCUniversal’s Peacock streaming service, I encountered a recurring playback issue: The stream would stop toward the end of a show and advance to the next episode.
This didn’t happen with every show or every episode, but it was enough for me to investigate further.
Peacock Is Cutting Off Shows and Frustrating Cord Cutters
The last time Peacock cut off the final moments of a show that I was watching, I recorded exactly what happened using my cell phone so that I could prove it.
In the YouTube video below, you’ll see how an episode of Dateline ended prematurely.
The episode was titled “A Villainous Plan” — Season 27, Episode 31.
When I reopened the show, the stream picked up at the point in the episode where it previously cut off.
At the top of the screen, there was an option to “Watch From Start” or “Resume.”
However, this choice disappeared from the screen so quickly that I couldn’t make a selection.
Toward the bottom right of the screen, the next episode titled “Facing the Music” was about to auto-play.
I tried to use my Roku remote to select cancel, but I couldn’t get there quickly enough.
After the screen went blank for a few seconds, the next Dateline episode automatically played from the start.
I never got to see the conclusion of “A Villainous Plan.”
Contacting Peacock for Answers
I’ve experienced this problem with Peacock cutting off episodes of Dateline a handful of times, but why is it happening?
- Is it because I was using the free tier?
- Was it only for Dateline episodes?
- Does it have anything to do with Roku?
These were just a few questions that I had, so I reached out to a public relations contact at Peacock for an explanation.
Here’s what I wrote:
Dateline is one of my favorites. I watch it on Peacock. I’ve noticed the ending is sometimes cut off and you have to reopen the show and FF to the end to see it. Here is a Reddit thread from a year ago dedicated to Peacock cutting off shows. Is this a known issue? https://www.reddit.com/r/peacock/comments/hud7b9/peacock_cuts_off_shows/
I was told “Will get back to you on this one,” but I never heard back from anyone at Peacock.
In that email, I included a link to an archived Reddit thread.
That post and several others that I reviewed confirmed that other people have complained about the same issue dating back to shortly after Peacock’s launch in 2020.
Next, I reached out to Peacock’s chat support and explained the issue.
The customer service representative offered two common-sense troubleshooting tips:
- Remove the Peacock app from my Roku and reinstall it.
- Sign out of Peacock and sign back in.
After following the instructions, I went back to the Dateline episode “A Villainous Plan.”
It started playing from a different point in the show, so I was encouraged for a brief moment. However, the episode once again ended before Lester Holt’s sign off.
That’s how I knew the playback issue wasn’t actually resolved by following the troubleshooting steps.
I give Peacock a lot of credit for launching a streaming service with a free tier.
That’s great for consumers.
But a year after Peacock launched, shows should not continue to be cut off without even an acknowledgement of the issue.
Have you experienced any playback issues with Peacock? Leave a comment on my YouTube video!