Xfinity Mobile, a low-cost cell phone service provider that runs on Verizon’s network, requires that you have Comcast internet service to sign up.
But what happens if down the road you switch internet providers for a better deal or move to a new place where you can’t get Xfinity’s internet service?
I relocated to a new city and can explain exactly how this works.
Cancel Xfinity Internet? Here’s What Happens to Your Xfinity Mobile Account
After canceling my Xfinity internet service in April 2019, a customer service representative told me the good news and the bad news about my Xfinity Mobile account.
The good news is that I could keep my account, but the bad news is that it would cost more.
Before moving, I usually paid only $2 or $3 a month for my cell phone service with Xfinity Mobile by using the 100MB of free data and relying on Comcast’s Wi-Fi hotspots.
(Editor’s note: The 100MB of free data is no longer offered to new Xfinity Mobile customers. $15 for 1GB is now the cheapest you can pay. Learn more here.)
But after canceling my internet, Comcast began charging a $10 fee for Xfinity Mobile. There is no fee if you remain an internet customer.
This fee didn’t go into effect right away. I moved in the middle of April, but it took until July to show up on my bill.
One day I was reviewing the FAQ page on Xfinity Mobile’s website and saw that the line access fee was not $10 anymore — it’s $25 a month.
Here’s an excerpt from that FAQ page, updated in May 2024:
If you’re on our latest price plan and move to a new address that doesn’t qualify for Xfinity Internet, Xfinity Voice, Xfinity TV, or if you cancel these services for any reason, you’ll see a $25 per month standalone mobile fee per account on future Xfinity Mobile bills. If you’re not on our latest plan, you’ll see a $25 per month standalone mobile fee per line on future Xfinity Mobile bills.
To be clear, this standalone mobile fee is only charged to customers who cancel Xfinity internet service.
In addition to the fee, you can’t add new lines to your account if you’ve discontinued internet service and decide to keep Xfinity Mobile.
You can buy a new device for a current line, but you must pay for the phone in full.
Is Xfinity Mobile still a good value for customers who’ve canceled internet service and must pay the additional fee. In most cases, I don’t think so.
I’ve now switched to Verizon-owned Visible and pay $25 a month for unlimited data.
I am struggling with the same issue. My bill is going up $50 per month for my two lines with Xfinity Cell because I cancelled my Comcast cable. The gentleman I spoke to told me that only people with Comcast cable can use Xfinity Cell that is why the $50 increase. So, basically, Xfinity will not accept a new customer unless they have Comcast Cable? Isn’t that a little ridiculous…they will be losing out on so many new cell phone accounts making them a package deal. I am beyond frustrated at the idiocy of this and certainly will never use Comcast for anything again.
or a prepaid on verizon
I been kick out of my apt not to long ago and there doing to me the same way I’m disabled and I had no choice but to move in with my aunt now since I don’t have the interant or no cable with them my bill is high I can’t change my address or change my billing to make it lower but I can give them my money its so upsetting b/c I had no control what happen to me I lost everything and now I’m about to loose my phone too I don’t know what well be the best switch phone company or not.
consumer cellular